Amanda Nichols
Shirley
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Special Education Teacher, Classroom Teacher
Gardner Public Schools
08.2022 - Current
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Served as a mentor to new teachers, sharing best practices in special education instruction and classroom management techniques.
- Encouraged parent and guardian involvement in educational process, enhancing home-school connection and supporting student achievement.
Special Education Teacher
WINCHENDON PUBLIC SCHOOLS
08.2019 - 06.2022
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Taught students across multiple classifications and degrees of special needs.
Sales Associate
Kay Jewelers
11.2018 - 03.2020
- Organized jewelry cases to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Second Grade Teacher
CLINTON PUBLIC SCHOOLS
08.2018 - 06.2019
- Created a welcoming classroom atmosphere by establishing clear expectations and routines, promoting a sense of belonging among students.
- Collaborated with colleagues to develop cross-curricular projects, fostering critical thinking skills and interdisciplinary learning.
- Differentiated instruction to meet the unique learning needs of each student, ensuring all students were able to access the curriculum successfully.
- Built positive relationships with parents to involve families in educational process.
- Developed strong relationships with parents through consistent communication, leading to increased parental involvement in their child''s education.
Focus Program Teacher
CLINTON PUBLIC SCHOOLS
03.2017 - 06.2018
- Created a supportive learning environment for fostering student growth in programming.
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Developed individualized education plans to address unique learning needs of students.
- Improved student engagement by implementing interactive teaching methods and activities.
- Adapted lesson plans for fostering inclusion and accommodating diverse learning styles.
- Supported emotional and social development of students by creating a positive, nurturing environment.
Education
Master of Education - Special Education
Fitchburg State University
Fitchburg, MA12.2015
Bachelor of Science (B.S.) - Elementary Education
Fitchburg State University
Fitchburg, MA05.2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills, Relationship building
- Reliable and punctual
- Listening skills
- Verbal/written communication
- Sales strategies, Upselling
- Professional demeanor
Credentialsandlicenses
- Massachusetts Elementary Education 1-6
- Massachusetts Special Education Moderate Disabilities Pre-K -8
- Sheltered English Immersion Endorsement
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Trained fellow teachers on the procedures for completing Individual Education Plans.
Certification
- Massachusetts Elementary Education Teacher, Grades 1-6, Professional
- Special Education Teacher for students with mild to moderate disabilities Grades Pre-K to 8, Professional
- Special Education Teacher for students with mild to moderate disabilities Grades 5-12, Initial
Timeline
Special Education Teacher, Classroom Teacher
Gardner Public Schools
08.2022 - Current
Special Education Teacher
WINCHENDON PUBLIC SCHOOLS
08.2019 - 06.2022
Sales Associate
Kay Jewelers
11.2018 - 03.2020
Second Grade Teacher
CLINTON PUBLIC SCHOOLS
08.2018 - 06.2019
Focus Program Teacher
CLINTON PUBLIC SCHOOLS
03.2017 - 06.2018
Master of Education - Special Education
Fitchburg State University
Bachelor of Science (B.S.) - Elementary Education
Fitchburg State University
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