Amanda Nichols
Antwerp
Summary
Dynamic scheduling supervisor with a proven track record at SSC, excelling in task prioritization and customer complaint resolution. Expert in optimizing workflows and enhancing team efficiency, I implement effective staffing plans and maintain meticulous organization, ensuring timely project completion and high levels of patient care. A self-starter dedicated to continuous improvement.
Overview
11
11
years of professional experience
Work History
Supervisor of Scheduling
SSC
Sarasota
09.2024 - Current
- Managed daily operations, ensuring timely project completion and workflow efficiency.
- Analyzed staffing levels and production demands to develop effective staffing plans.
- Evaluated scheduling processes to identify areas for improvement.
- Collaborated with departments to align facility and patient needs.
- Facilitated team meetings to discuss training and enhance techniques.
- Implemented solutions to minimize scheduling disruptions.
- Resolved conflicts regarding employee shift changes or time off requests.
- Conducted performance reviews of scheduling staff regularly.
Supervisor of PreReg
SSC
Sarasota
11.2023 - 09.2024
- Supervised daily operations to enhance team efficiency and maintain compliance.
- Implemented standard operating procedures to ensure workflow consistency.
- Monitored employee productivity, providing constructive feedback and coaching.
- Resolved customer complaints promptly, ensuring high levels of customer satisfaction.
- Conducted regular team meetings to communicate goals and updates effectively.
- Assisted in conflict resolution, fostering a positive work environment.
- Collaborated with management to identify and implement process improvement initiatives.
- Facilitated bi-weekly meetings to review productivity, call audits, and errors.
- Managed billing collections, and ensured accurate reporting standards.
Scheduling Specialist
Shared Services
Fort Wayne
01.2022 - 01.2023
- Cross-trained across departments.
- Coordinated schedules for multiple departments, optimizing resource allocation.
- Maintained secure and accurate records of appointments and documentation.
- Communicated schedule changes promptly to all relevant team members.
- Scheduled and confirmed appointments to ensure efficient service delivery.
- Trained new hires to ensure adherence to company protocols.
- Regularly updated calendars with changes or additions to existing schedules.
- Utilized customer service skills while interacting with clients via phone or email.
Lab Receptionist
Lutheran Hospital of Indiana
Fort Wayne
01.2021 - 01.2022
- Answered phones and greeted visitors to ensure smooth front desk operations.
- Registered patients while verifying insurance information for accuracy.
- Processed orders and handled billing and coding tasks efficiently.
- Facilitated communication between lab technicians and external physicians.
- Called patients to confirm appointments and provide necessary information.
- Faxed documents promptly to maintain timely workflow.
- Resolved issues swiftly to enhance patient experience.
- Collaborated with lab techs and pathologists to support accurate diagnostics.
Production
Paddletek Pickleball
Niles
01.2020 - 01.2021
- Streamlined production of products to enhance efficiency.
- Managed work orders to ensure timely fulfillment.
- Maintained safe and clean work area to minimize production errors.
- Executed rigorous quality control measures for product consistency.
Nanny/ Tutor
Self Employed
Niles
01.2018 - 01.2020
- Facilitated online education for children by coordinating learning activities.
- Organized and maintained children's schedules to optimize daily routines.
- Managed appointments to ensure timely participation in educational sessions.
- Provided transportation for children to various educational events or activities.
- Addressed basic needs of children to support overall well-being.
Photographer
Portrait Innovations
Mishawaka
01.2015 - 01.2017
- Scheduled appointments and follow-ups for photography sessions.
- Handled billing processes efficiently.
- Set up and dismantled photography scenes to ensure optimal shooting conditions.
- Photographed clients, capturing high-quality images.
- Facilitated post-photography meetings to review shots with clients.
- Collaborated with clients to select and order photographs.
- Managed multi-line phone system for incoming client inquiries.
Optician
Midwest Eye Consultants
Mishawaka
01.2015 - 01.2017
- Managed appointment scheduling and reminders to enhance patient experience.
- Verified correct prescriptions in eyewear for accuracy and compliance.
- Dispensed orders for glasses and contacts, ensuring timely delivery.
- Served as liaison between lab and patients to facilitate communication.
- Collected and verified patient insurance information for efficient processing.
- Provided patient care by teaching proper maintenance of glasses and contacts.
- Handled phone calls for doctor, addressing inquiries promptly.
- Maintained office supplies to ensure smooth operational flow.
Education
Psychology - Psychology
Ashford University
Online01.2016
Diploma - Leadership
Teen Mania Honor Academy
Tyler, TX01.2008
Niles High School - General Education
Niles High School
Niles01.2006
Skills
- Task prioritization and time management
- Written and verbal communication
- Patient care and support
- Billing and insurance verification
- Self-starter and quick learner
- Meticulous organization
- Customer complaint resolution
- Attention to detail in documentation
- Scheduling and reporting
- Multitasking abilities
Timeline
Supervisor of Scheduling
SSC
09.2024 - Current
Supervisor of PreReg
SSC
11.2023 - 09.2024
Scheduling Specialist
Shared Services
01.2022 - 01.2023
Lab Receptionist
Lutheran Hospital of Indiana
01.2021 - 01.2022
Production
Paddletek Pickleball
01.2020 - 01.2021
Nanny/ Tutor
Self Employed
01.2018 - 01.2020
Photographer
Portrait Innovations
01.2015 - 01.2017
Optician
Midwest Eye Consultants
01.2015 - 01.2017
Psychology - Psychology
Ashford University
Diploma - Leadership
Teen Mania Honor Academy
Niles High School - General Education
Niles High School
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