Amanda-Nicole Spillar
Seattle,WA
Summary
I am your quintessential customer obsessed, data driven, savvy technical Program Manager. Let's collaborate to execute and drive initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technology Project Director
Circana
Chicago, IL
05.2015 - Current
- Leadership role with nearly 10 years of managing infrastructure solutions for big data, including architecture and software deployments.
- Juggled a portfolio of clients over the years while stewarding program management disciplines and driving operational excellence.
- Unify Program Manager - Responsible for BI tool 'Unify' by utilizing an agile approach with daily standups, conducting backlog grooming, sprint planning, roadmap planning, release planning, retrospectives, and sprint metrics.
- Executed projects for analytics, supply chain, Liquid AI, MULO+, eCommerce, omni-channel products.
- Private Cloud implementations - Managed the infrastructure setup of Azure or AWS clouds. This includes transforming/integrating client source data.
- Included collecting data element requirements, identifying the gaps in the source file, working with ETL and MDM to transform, load, and automate data feeds, working with Data Modeler to prepare model and client teams for UAT and final release.
- Experience with presenting to clients and experience with different sets of data: Supply chain, FSP, Media, consumer segments, loyalty, and forecasting.
- Analytics-savvy with strong proficiency in Excel and knowledge of SQL, Tableau, and other analytics tools.
IT Project Manager
Walgreens
Chicago, IL
04.2014 - 05.2015
- Lead programs from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation.
- Salesforce.com deployment - configuration, customization, administration, data migration & mapping, and integration.
- CRM solutions - implemented SAP ERP and CRM solutions to various clients, both on-premise and in hybrid cloud solutions.
- Hadoop migration - gathered business requirements, function requirements, test scripts, implemented ETL process.
- Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
Project & Comms Manager
Time Warner Cable
Austin, TX
07.2009 - 04.2014
- Leadership role with nearly 5 years of implementing call center, database, and telephony projects.
- Lead the PMO department for strategic projects and communications across the enterprise.
- Mentored and coached team members, as well as set goals, with a focus on their growth and development.
- Consolidated call centers and LOBs, transitioned FTEs into blended, dedicated, and universal agents.
- Used Six Sigma to remove waste, inefficient workflows, and processes.
- IVR/CTI integration and ongoing enhancements for all platforms. Projects include predictive dialer enhancements, speech analytics, Omni-channel presence with chat, mobile, and IVR.
- Implemented special routing based on customer attributes: priority routing, presence, EWT notifications, virtual hold, repeat callers, and skills-based agents.
- Knowledge Management Tool - Implementing scalable KM database, workflows, communication plan, article reporting, content library, custom objects, and article governance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
MBA - International Business/Economics
University of The Incarnate Word
Texas01.2009
BBA - Business & Economics
Our Lady of the Lake University
Texas01.2007
Skills
- Agreement negotiation
- Budget Administration
- Schedule and Resource Management
- Cross-functional coordination
- Agile Methodologies
- Quality Assurance
- Machine Learning
- Software Development
- Product Management
- Technology Infrastructure Optimization
- Continuous integration
- Release management
- Continuous deployment
- System Architecture
- User Acceptance Testing
- Requirements Gathering
- Product Strategy
- Scrum Framework
- Software Installation
- DevOps Management
- Program Modifications
- Disaster Recovery
- Functionality Testing
- Customer Service
Certification
Certified Scrum Master (CSM) 2016
Affiliations
PMI member since 2008
Timeline
Technology Project Director
Circana
05.2015 - Current
IT Project Manager
Walgreens
04.2014 - 05.2015
Project & Comms Manager
Time Warner Cable
07.2009 - 04.2014
Certified Scrum Master (CSM) 2016
MBA - International Business/Economics
University of The Incarnate Word
BBA - Business & Economics
Our Lady of the Lake University
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