Amanda Niehaus
Cincinnati
Summary
Diligent customer service professional with 15+ years of experience in medical office settings, specializing in patient coordination and insurance verification. Proven ability to assist patients effectively while managing appointments and medical records. Skilled in HIPAA compliance and EHR systems, with a strong focus on enhancing patient experiences, and ensuring seamless operations in healthcare environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Dedicated Special Education Paraprofessional with expertise in student progress monitoring and IEP implementation. Committed to fostering diverse learning environments while adhering to patient confidentiality and enhancing student independence.
Overview
2026
2026
years of professional experience
Work History
Special Education Paraprofessional
Oak Hills Local School District
Cincinnati
07.2020 - Current
- Assisted teachers in implementing individualized education plans for students.
- Monitored student progress and communicated needs to teaching staff regularly.
- Provided personal care and assistance to students with disabilities during activities.
- Collaborated with special education staff to adapt learning materials for diverse needs.
- Participated in training sessions to enhance knowledge of special education practices.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
- Offered emotional support during times of difficulty or crisis situations involving the student.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Administered assessments as directed by teachers or other school personnel.
- Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
Front Desk Medical Receptionist
North College Medicine
Cincinnati
2017 - 2020
- Managed appointment scheduling using electronic medical records system.
- Verified patient insurance information and processed necessary documentation.
- Handled confidential patient information in compliance with privacy regulations.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Greeted patients, verified insurance information and collected copays.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
- Scheduled appointments, managed patient records and updated medical histories.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
Ophthalmic Medical Technician
Cincinnati Eye Institute
Cincinnati
2007 - 2011
- Conducted comprehensive eye exams and assessments for patients.
- Assisted ophthalmologists in various surgical procedures and interventions.
- Operated diagnostic equipment to gather patient data and images.
- Educated patients on eye health, treatment options, and post-care instructions.
- Managed patient records and ensured confidentiality of sensitive information.
- Utilized specialized computer software programs for recording data entry into the Electronic Health Records system accurately.
- Documented patient histories, test results and treatment plans in electronic health records system.
- Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
Front Desk Medical Receptionist
Tri-State Centers for Sight
Cincinnati
03.2001 - 07.2007
- Greeted patients warmly and guided them through check-in procedures.
- Managed appointment scheduling using electronic medical records system.
- Verified patient insurance information and processed necessary documentation.
- Answered phone calls promptly and addressed patient inquiries effectively.
- Maintained organized front desk area to ensure efficient workflow.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Scheduled appointments, managed patient records and updated medical histories.
- Greeted patients, verified insurance information and collected copays.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
Ophthalmic Medical Assistant
Tri-State Centers For Sight
Cincinnati
2005 - 2007
- Assisted in patient intake and gathered medical histories for eye exams.
- Prepared examination rooms and ensured cleanliness of instruments and equipment.
- Conducted preliminary tests such as visual acuity and tonometry procedures.
- Documented patient visits in electronic health records system accurately and efficiently.
- Performed preliminary vision tests such as visual acuity and color blindness.
- Reviewed medication history with patient at every visit to ensure no contraindications exist for any new medications prescribed by physician .
- Conducted ophthalmic imaging.
Medical Transcriptionist
Tri-State Centers For Sight
Cincinnati
2001 - 2007
- Transcribed medical reports from physicians and healthcare professionals accurately.
- Reviewed and edited documents for grammar, punctuation, and clarity.
- Maintained patient confidentiality and adhered to HIPAA regulations strictly.
- Collaborated with healthcare staff to clarify unclear dictations promptly.
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Demonstrated extremely fast and accurate typing abilities.
- Recorded and filed patient data and medical records.
- Efficient in transcription software and equipment to work from home.
- Performed administrative duties such as filing, faxing, data entry. as necessary.
Education
High School Diploma -
Kirby High
Kirby, AR05-1999
Skills
- Student progress monitoring
- Individualized education plans
- Data entry accuracy
- Patient confidentiality adherence
- Medical record organization
- Problem solving strategies
- IEP implementation
- Life skills development
- Electronic records management
- Adaptability
- Work prioritization
- Verifying data accuracy
- Business administration
- Data management
- Numerical data entry
- Data processing
- Fast typing speed
Timeline
Special Education Paraprofessional
Oak Hills Local School District
07.2020 - Current
Front Desk Medical Receptionist
Tri-State Centers for Sight
03.2001 - 07.2007
Front Desk Medical Receptionist
North College Medicine
2017 - 2020
Ophthalmic Medical Technician
Cincinnati Eye Institute
2007 - 2011
Ophthalmic Medical Assistant
Tri-State Centers For Sight
2005 - 2007
Medical Transcriptionist
Tri-State Centers For Sight
2001 - 2007
High School Diploma -
Kirby High