Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

AMANDA NIELSEN

Mesa,Arizona

Summary

Responsible Optometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision.

Overview

Work History

Optometric Technician

Premier Eyecare of Arizona
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.

Optician

Premier Eyecare of Arizona
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.

Scribe

Valley Eyecare Center
  • Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
  • Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
  • Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
  • Accompanied physicians through day in fast-paced, stressful environments.

Optometric Technician

Valley Eyecare Center
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.

Server

Bisbee Breakfast Club
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Assistant Manager

Bisbee Breakfast Club
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

Dobson High School
01.2001

Esthetics -

G Skin and Beauty
01.2001

Skills

  • Team Leader
  • Trained on EScribe
  • Electronic Health Records Management
  • Medical Terminology Proficiency
  • HIPAA Compliance Awareness
  • Attention to Detail Orientation
  • Multitasking Efficiency
  • Diagnostic Imaging
  • Retinal Photography
  • Glaucoma screening
  • Insurance Billing

References

References available upon request

Timeline

Optometric Technician

Premier Eyecare of Arizona

Optician

Premier Eyecare of Arizona

Scribe

Valley Eyecare Center

Optometric Technician

Valley Eyecare Center

Server

Bisbee Breakfast Club

Assistant Manager

Bisbee Breakfast Club

High School Diploma -

Dobson High School

Esthetics -

G Skin and Beauty

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AMANDA NIELSEN