Amanda Nieto

Delivered excellent customer support by handling inquiries, billing issues, and service requests via phone and online channels.

Recorded customer interactions and feedback in CRM systems to ensure accurate documentation and follow-up.

Worked with team members to improve response times and service quality.

Guided customers through troubleshooting and product education to resolve issues quickly.

Consistently met or exceeded customer satisfaction and call handling goals.

Dedicated and service-oriented professional with strong communication, multitasking, and problem-solving skills. Experienced in handling high-volume inbound and outbound calls, assisting residents and prospective renters, and maintaining accurate customer records. Committed to delivering exceptional support that enhances resident satisfaction, drives occupancy, and supports community success.

Key Responsibilities & Achievements:

Responded promptly to resident and prospect inquiries via phone, email, text, and chat, providing accurate information about property availability, pricing, lease terms, and amenities.

Assisted leasing teams by scheduling tours, following up with leads, and guiding prospects through the rental process to ensure smooth and timely move-ins.

Processed maintenance requests, lease renewals, and account updates in company CRM systems with accuracy and confidentiality.

Collaborated with property managers and maintenance teams to ensure quick resolution of service requests and resident concerns.

Consistently met or exceeded performance metrics including call quality, response time, and resident satisfaction scores.

Maintained up-to-date knowledge of company policies, Fair Housing regulations, and best practices in resident support.

Demonstrated empathy and professionalism while de-escalating issues, resulting in improved resident retention and positive feedback.

Skills:

Customer Relationship Management (CRM) • Leasing & Resident Communication • Conflict Resolution • Multichannel Support (Phone, Email, Chat) • Time Management • Microsoft Office Suite • Property Management Systems • Fair Housing Compliance