Amanda N. Najera
El Paso,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Lead Generator
Statewide Remodeling
El Paso, TX
10.2024 - Current
- Implemented strategies to increase lead conversion rate and maximize revenue opportunities.
- Collaborated with new customers to give details about company offerings.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided timely, courteous, and knowledgeable responses to information requests.
Mental Health Technician (MHT)
Rio Vista Behavioral Health
El Paso, TX
01.2020 - Current
- Attend to patient behavioral problems and provide assistance in crisis intervention, as needed.
- Collaborated with a multidisciplinary team to facilitate milieu activities for patients of various populations.
- Document patient observations, following prescribed procedures and standards.
- Perform initial patient evaluations to determine treatment priorities, including vital signs, weights, meal intake, and hygiene
- Enforced safety measures and environmental protocols for infection control compliance.
Receptionist
El Paso Behavioral Health System
El Paso, TX
12.2019 - 12.2020
- Ensured visitors were acknowledged with a professional greeting followed by efficient inquiry resolution.
- Updated daily log book with information about visitors entering the premises.
- Answered and directed incoming calls using multi-line telephone system.
- Followed security procedures and maintained safety by monitoring logbook and issuing visitor badges.
- Facilitated the collection of intake demographic information from both new and returning patients
- Ensured the reception area was safe and tidy by adhering to procedures, rules, and regulations
Lead Generator
Total Air
El Paso, TX
04.2017 - 08.2018
- Provided customer service support and addressed customer inquiries.
- Analyzed customer needs and recommended appropriate products and services.
- Collaborated with new customers to give details about company offerings.
- Collaborated with other departments to ensure successful execution of projects.
Education
Associates Degree - Criminal Justice
El Paso Community College
El Paso, TX04-2024
High school Diploma - PLTW 4 Year Engineering Program
Montwood High School
El Paso, TX06.2018
Skills
- Experienced in Computer Applications
- Telephone and email etiquette
- Verbal and written communication
- Client Interaction
- Service-oriented mindset
- Critical thinking
References
References available upon request.
Timeline
Lead Generator
Statewide Remodeling
10.2024 - Current
Mental Health Technician (MHT)
Rio Vista Behavioral Health
01.2020 - Current
Receptionist
El Paso Behavioral Health System
12.2019 - 12.2020
Lead Generator
Total Air
04.2017 - 08.2018
Associates Degree - Criminal Justice
El Paso Community College
High school Diploma - PLTW 4 Year Engineering Program
Montwood High School
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