Amanda Noll
Marlton,NJ
Summary
I am a very ambitious young adult who is very passionate about mental health and helping others. I have known that I wanted to work in the mental health field ever since I was a teenager. I am still just as passionate about it now as I was then, which is why I'm pursuing a career as an art therapist and plan to specialize in trauma and work with children one day. I just recently graduated from RCBC with my associates degree in psychology and will continue to further my education until I get my Master's degree.
I was previously a committed Unit Secretary well-versed in patient admissions and discharges, including paperwork processing and appointment scheduling. Industrious and detail-oriented with a drive for assisting physicians and nurses to provide superior medical care. Accustomed to cultivating an efficient and productive atmosphere to execute nursing station operations. This gave me a lot of experience in the medical field, but what I'm really passionate about is mental health.
After working as a unit secretary, I started to get the mental health experience that I had been craving through my most recent job as a support specialist at Kairos House in Mt. Holly which is a residential program for adults transferring out of the hospital setting who struggle with co-occuring substance abuse and mental illness. There I was able to get experience as a support specialist, offering exceptional care in the residential setting and offering support to our consumers through supporting medication management, observing behaviors, and teaching healthy coping skills.
I want to continue to make a difference in the lives of people who struggle with mental health and help them to heal through art one day.
Overview
11
11
years of professional experience
Work History
Direct Support Specialist
Legacy Treatment Services, Resident Safety
Mt. Holly, NJ
07.2022 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted individuals in development of social skills to become integrated in community.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Used approved crisis intervention techniques in emergency situations.
- Assisted with planning and coordination of activities and outings based on individual needs.
Unit Secretary, Special Care Nursery
Virtua
MT Holly , NJ
08.2021 - 11.2021
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Answered phone calls to provide assistance, information and medical personnel access.
- Monitored unit supply levels and notified management of ordering needs.
- Retrieved physicians' paperwork, including lab test requests.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Transcribed doctors' orders, including medication and lab test requests.
- Compiled physical and digital documents, charts and reports.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Cashier
Burlington Coat Factory
Marlton, NJ
04.2018 - 01.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Assisted with purchases, locating items and signing up for rewards programs.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Resolved customer complaints and escalated worsening concerns for remediation.
Life Guard
Sparkling Pools Services Inc
Windsor, NJ
05.2013 - 09.2016
- Kept watch over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Observed all sections of assigned water zone of responsibility.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Cleaned, brushed and vacuumed pool to keep clean.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
- Delivered basic life support in emergency situations, including CPR to stabilize individuals prior to ambulance arrival.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Informed patrons of unsafe or hazardous conditions and requested alternative activities.
Education
Associate of Arts - Psychology
RCBC
Mt. Laurel, NJ12.2021
High School Diploma -
Cherokee High School
Marlton, NJ06.2017
Skills
- Customer assistance
- Issue resolution
- Emergency Response
- Planning
- Friendly, positive attitude
- Critical thinking
- Working collaboratively
- Organizational skills
- People skills
- Reliable and trustworthy
- Troubleshooting
Timeline
Direct Support Specialist
Legacy Treatment Services, Resident Safety
07.2022 - Current
Unit Secretary, Special Care Nursery
Virtua
08.2021 - 11.2021
Cashier
Burlington Coat Factory
04.2018 - 01.2021
Life Guard
Sparkling Pools Services Inc
05.2013 - 09.2016
Associate of Arts - Psychology
RCBC
High School Diploma -
Cherokee High School
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