Amanda Noll
Marlton,NJ
Summary
I am a very ambitious young adult who is very passionate about mental health and helping others. I have known that I wanted to work in the mental health field ever since I was a teenager. I am still just as passionate about it now as I was then, which is why I'm pursuing a career as an art therapist and plan to specialize in trauma and work with children one day. I just graduated from Rowan with my Bachelor's degree in may and am following my dream to be an art therapist as I was accepted into Drexel this fall.
I was previously a committed Unit Secretary well-versed in patient admissions and discharges, including paperwork processing and appointment scheduling. Industrious and detail-oriented with a drive for assisting physicians and nurses to provide superior medical care. Accustomed to cultivating an efficient and productive atmosphere to execute nursing station operations. This gave me a lot of experience in the medical field, but what I'm really passionate about is mental health.
After working as a unit secretary, I started to get the mental health experience that I had been craving through my most recent job as a support specialist at Kairos House in Mt. Holly which is a residential program for adults transferring out of the hospital setting who struggle with co-occuring substance abuse and mental illness. There I was able to get experience as a support specialist for two years, offering exceptional care in the residential setting and offering support to our consumers through supporting medication management, observing behaviors, and teaching healthy coping skills.
I briefly worked with kids that are autistic over the summer as a behavior technician for a few months before I got accepted into school. There I learned about ABA and went through their trainings and helped implement treatment plans. I am passionate about both children and adult populations. Neurodiversity and mental health are important to me.
I want to continue to make a difference in the lives of people who struggle with mental health and help them to heal through art one day.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Specialist
Legacy Treatment Services, Resident Safety
07.2022 - 05.2024
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted individuals in development of social skills to become integrated in community.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Used approved crisis intervention techniques in emergency situations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Facilitated community integration for clients by accompanying them to various events and outings, fostering social connections.
- Provided a safe and supportive environment, closely monitoring client behaviors and intervening as necessary.
- Coordinated transportation arrangements for clients both independently or utilizing agency-provided vehicles as needed for appointments or outings.
- Contributed to a positive team dynamic among fellow Direct Support Specialists through open communication, collaboration, and sharing best practices.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Unit Secretary, Special Care Nursery
Virtua
08.2021 - 11.2021
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Answered phone calls to provide assistance, information and medical personnel access.
- Monitored unit supply levels and notified management of ordering needs.
- Retrieved physicians' paperwork, including lab test requests.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Transcribed doctors' orders, including medication and lab test requests.
- Compiled physical and digital documents, charts and reports.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Cashier
Burlington Coat Factory
04.2018 - 01.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Assisted with purchases, locating items and signing up for rewards programs.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Resolved customer complaints and escalated worsening concerns for remediation.
Life Guard
Sparkling Pools Services Inc
05.2013 - 09.2016
- Kept watch over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Observed all sections of assigned water zone of responsibility.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Cleaned, brushed and vacuumed pool to keep clean.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
- Delivered basic life support in emergency situations, including CPR to stabilize individuals prior to ambulance arrival.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Informed patrons of unsafe or hazardous conditions and requested alternative activities.
Education
Bachelor of Arts - Psychology
Rowan University
Glassboro, NJ05-2024
Associate of Arts - Psychology
RCBC
12.2021
High School Diploma -
Cherokee High School
06.2017
Skills
- Customer assistance
- Issue resolution
- Emergency Response
- Planning
- Friendly, positive attitude
- Critical thinking
- Working collaboratively
- Organizational skills
- People skills
- Reliable and trustworthy
- Troubleshooting
- Patience and understanding
- Safety awareness
- Transportation Assistance
- Meal Preparation
- Activity Planning
- Community Integration
Certification
- Food Safety Manager Certification – ServSafe or National Restaurant Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Adult CPR/AED certification – American Red Cross.
- CPR/AED Certification
Languages
English
Native or Bilingual
Timeline
Direct Support Specialist
Legacy Treatment Services, Resident Safety
07.2022 - 05.2024
Unit Secretary, Special Care Nursery
Virtua
08.2021 - 11.2021
Cashier
Burlington Coat Factory
04.2018 - 01.2021
Life Guard
Sparkling Pools Services Inc
05.2013 - 09.2016
Associate of Arts - Psychology
RCBC
High School Diploma -
Cherokee High School
- Food Safety Manager Certification – ServSafe or National Restaurant Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Adult CPR/AED certification – American Red Cross.
- CPR/AED Certification
Bachelor of Arts - Psychology
Rowan University
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