Amanda Norman
Columbus,OH
Summary
Competent B.H.T/ P.C.A knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
1
1
year of professional experience
Work History
Behavior Health Technician
Minerva Park Behavior Health
Columbus, OH
06.2023 - Current
- Completed documentation for every incident and forwarded to correct personnel for review.
- Facilitated on-site activities, and outings for clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.
- Prepared and submitted daily shift reports to management.
- Searched resident belongings prior to and during stays.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Reduced disruptive behaviors in clients by utilizing therapeutic communication and crisis intervention skills.
- Increased patient engagement through the use of personalized motivational strategies and rapport-building techniques.
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
- Implemented behavior management strategies consistently across all settings, promoting generalization of learned skills outside therapy sessions.
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
Education
No Degree - Peer Support Training
Ebased Academy Online
Columbus, OH11.2022
No Degree - State Tested Nurses Aide
Eastland Adult Education
Columbus, OH08.2001
GED -
North Adult Education Center
Columbus, OH09.1999
Skills
- Documentation Skills
- Client Transportation
- Resource Coordination
- Substance Abuse Experience
- Crisis Intervention
- Professional boundaries
- Stress management
- Therapeutic communication
- Self-awareness
- Problem-solving abilities
- Organizational skills
- Conflict resolution
- Mental health support
- Active listening
- Empathy and compassion
- Behavior modification
- Progress Monitoring
- Behavior Observation
- Critical Thinking
- Rapport Building
- Decision-Making
- HIPAA Requirements
Timeline
Behavior Health Technician
Minerva Park Behavior Health
06.2023 - Current
No Degree - Peer Support Training
Ebased Academy Online
No Degree - State Tested Nurses Aide
Eastland Adult Education
GED -
North Adult Education Center
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