Amanda Normand
Swanzey
Summary
Results-driven account management professional prepared for next challenging role. Proven track record in cultivating client relationships and driving successful project outcomes. Known for strong collaboration skills and delivering consistent, impactful results. Highly skilled in strategic planning and client communication, with reliable and adaptable approach to changing business needs.
Overview
15
15
years of professional experience
Work History
Senior Account Manager
The Richards Group
Brattleboro, VT
01.2022 - Current
- Manage all aspects of employee benefits accounts for a diverse client portfolio.
- Develop and issue Requests for Proposals (RFPs) for new and existing benefits.
- Maintain and oversee client benefit administration systems and related technology platforms.
- Prepare monthly financial reports, claims analyses, and utilization reports to support client decision-making.
- Advise clients on compliance requirements and benefits-related responsibilities.
- Lead technology-focused special projects and serve as the primary resource for client-facing technology solutions.
Account Manager
The Richards Group
Brattleboro, VT
01.2019 - 01.2022
- Created benefits communications, presentations, and open enrollment materials.
- Supported annual renewal processes and benchmarking initiatives.
- Led onboarding and implementation activities for new clients.
- Maintained internal systems and client records.
- Resolved complex client inquiries and benefits-related issues.
- Conducted claims, billing, and eligibility audits to ensure accuracy and compliance.
- Pulled carrier monthly reporting.
OS&D / Financial Coordinator
C&S Wholesale Grocers
Keene, NH
01.2017 - 01.2019
- Managed vendor and carrier claims related to overages, shortages, and damages (OS&D).
- Reconciled freight invoices and processed financial adjustments to ensure accuracy.
- Conducted financial audits and analyzed vendor freight allowance discrepancies.
- Coordinated with procurement teams, vendors, and carriers to resolve operational issues and refused backhaul shipments.
Claims Coordinator
C&S Wholesale Grocers
Brattleboro, VT
01.2015 - 01.2017
- Investigated and processed customer shortage claims for multiple distribution facilities.
- Gathered and analyzed data from warehouses, internal databases, and customer communications.
- Maintained detailed claim records and reporting logs.
- Managed manual credits and rebills, ensuring proper accounting classifications.
- Led special projects involving facility security camera maintenance, repair tracking, ROI analysis, and collaboration with IT teams.
Quality Assurance Clerk
C&S Wholesale Grocers (Kelly Services)
Brattleboro, VT
01.2014 - 01.2015
- Performed data entry and audit reporting for quality assurance operations across multiple facilities.
- Maintained and updated daily auditing reports.
- Responded to inquiries regarding audit processes and corrections.
- Supported analysts with quality assurance and reporting projects.
Dispatcher
Capital Health District Authority
Halifax, Nova Scotia
01.2011 - 01.2014
- Coordinated and prioritized service requests through dispatch management systems.
- Assigned and monitored tasks to ensure timely completion.
- Maintained efficient communication with staff and stakeholders in a fast-paced healthcare environment.
- Identified and escalated critical requests requiring immediate attention.
Education
Bachelor of Arts - International Development Studies
Dalhousie University
Halifax, Nova ScotiaSkills
- Account Management
- Employee Benefits Administration
- Client Relations
- Financial Reporting
- Compliance Support
- Claims Analysis
- Project Management
- Benefits Technology
- Process Improvement
- Vendor Management
- Customer Service
Timeline
Senior Account Manager
The Richards Group
01.2022 - Current
Account Manager
The Richards Group
01.2019 - 01.2022
OS&D / Financial Coordinator
C&S Wholesale Grocers
01.2017 - 01.2019
Claims Coordinator
C&S Wholesale Grocers
01.2015 - 01.2017
Quality Assurance Clerk
C&S Wholesale Grocers (Kelly Services)
01.2014 - 01.2015
Dispatcher
Capital Health District Authority
01.2011 - 01.2014
Bachelor of Arts - International Development Studies
Dalhousie University