Amanda Norris
Paola,KS
Summary
- Customer communication experience
- Excellent leadership skills
- Excels at multi-tasking
- Office experience
- Computer skills
- Management/ Supervising experience
- Organizational Skills
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
StorageMart
06.2019 - 10.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reported issues to higher management with great detail.
Cashier
Walmart
03.2014 - 07.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Nanny
Nanny To A Private Family
09.2010 - 07.2014
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Cashier
Dunkin Donuts
08.2013 - 03.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High school Graduate -
Maplehill Academy (Homeschool)
05.2013
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Store Organization
- Time Management
- Inventory Control
- Store Opening and Closing
- Attention to Detail
- Stock management
- Stock Rotations
Timeline
Assistant Store Manager
StorageMart
06.2019 - 10.2020
Cashier
Walmart
03.2014 - 07.2014
Cashier
Dunkin Donuts
08.2013 - 03.2014
Nanny
Nanny To A Private Family
09.2010 - 07.2014
High school Graduate -
Maplehill Academy (Homeschool)
References
- Katherine Brown- (913)-593-7860
- Sherie Keegan- (913)-706-0478
- Ivan Chan- (626)-689-0465
Volunteer Experience
- Previous volunteer work at various conferences
- Life group leader for teenagers at a local student ministry
- Summer camp counselor for teenage girls
- Summer camp executive staff
References
- Katherine Brown, 913-593-7860
- Lauren Craig, 913-475-0254
Volunteer Experience
- Previous volunteer work at Kansans for Life doing office work such as filing, answering calls, and data entry
- Previous volunteer work at various conferences
- Life group leader for teenagers at a local student ministry
- Summer camp counselor for teenage girls
- Summer camp executive staff
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