Amanda Norris BSN RN
Registered Nurse
Hampstead,NC
Summary
Proactive Case Manager and Registered Nurse with extensive experience across pediatric home health, emergency room, cardiac care, and surgical recovery settings. Skilled in patient assessment, medication administration, and interdisciplinary collaboration to achieve positive patient outcomes. Adept at documentation, client education, and crisis intervention, bringing a strong commitment to patient advocacy and care coordination.
Overview
21
21
years of professional experience
3
3
Certification
Work History
Case Manager / Clinic Nurse
MedNorth Health Center
10.2019 - 05.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Pediactric Home Health Nurse
Bayada Home Health
12.2018 - 11.2019
- Served as a trusted resource for patients and their families by providing expert advice on pediatric health matters and addressing concerns promptly.
- Developed strong rapport with patients and their families through effective listening skills combined with consistent followup.
- Mentored new hires in pediatric home health nursing best practices, contributing to overall team success and quality of care provided.
- Promoted patient safety by diligently adhering to infection control protocols and maintaining a clean, organized treatment space.
- Ensured continuity of care through timely communication with primary care providers, specialists, and other members of the healthcare team.
- Provided compassionate nursing care to medically fragile children in home settings.
- Handled medication administration, ventilation monitoring and wound care.
- Documented clinical findings accurately and thoroughly in electronic medical records, ensuring seamless information exchange among healthcare providers.
- Educated patients and families on disease processes, medications and treatments.
Emergency Room Staff Nurse
New Hanover Regional Medical Center
03.2019 - 08.2019
- Administered medications and treatments as prescribed by physicians.
- Enhanced patient care by efficiently triaging and prioritizing cases based on severity and urgency.
- Continuously expanded knowledge of emergency procedures and policies through regular participation in training sessions and workshops.
- Administered medication safely according to prescribed orders while monitoring for potential adverse reactions or interactions with other treatments being provided.
- Utilized advanced nursing skills to perform complex procedures such as IV insertions, wound dressing changes, and administering injections as required for each patient''s individual needs.
- Educated patients and families on post-discharge care instructions, promoting optimal recovery and reducing the risk of complications or readmissions.
- Increased patient satisfaction scores by providing compassionate care, actively listening to concerns, and addressing needs in a timely manner.
IMCU/Staff Registered Nurse, PACU
Onslow Memorial Hospital
02.2017 - 06.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Provided guidance and support to junior staff members in achieving performance goals.
- Enhanced client satisfaction by providing personalized support and promptly addressing inquiries.
Intermediate Cardiac Care Staff Nurse
Norfolk General Hospital
10.2013 - 03.2015
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Managed patients recovering from medical or surgical procedures.
Cardiac Observation Unit
Scripps Green Hospital
05.2010 - 05.2012
- Provided high-quality, compassionate care to cardiac patients during critical moments and emergencies.
- Developed strong rapport with patients and families, providing emotional support alongside medical expertise throughout their hospitalization experience.
- Mentored new nurses on the cardiac unit, fostering professional growth and development within the team.
- Utilized evidence-based practices to inform nursing actions, enhancing overall quality of patient care.
- Participated in ongoing education opportunities to stay current with best practices in cardiac nursing care.
- Deescalated high-stress situations within the Cardiac Unit, ensuring the safety and well-being of both patients and staff.
- Maintained accurate documentation of patient care, adhering to regulatory requirements and facilitating effective communication among healthcare providers.
- Safely administered medications according to physician orders, minimizing risk of adverse drug interactions or reactions.
- Educated families on heart disease prevention methods, resulting in better long-term patient care.
- Collaborated with physicians to adjust medication regimens, improving overall cardiac health in patients.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Pre-op/Circulate/Recovery Room Registered Nurse
Wilmington Plastic Surgery
02.2008 - 10.2009
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
Centralized Nursing Resources Registered Nurse
New Hanover Regional Medical Center
02.2007 - 09.2009
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Surgical Stepdown Registered Nurse
Sentara Norfolk General Hospital
02.2004 - 03.2005
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Educated family members and caregivers on patient care instructions.
Observation Unit Registered Nurse
Barnes-Jewish Hospital
01.2003 - 07.2003
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Education
Master of Science - Nutrition And Wellness
Benedictine University
Lisle05.2016
Bachelor of Science - Nursing
Southern Illinois University Edwardsville
Edwardsville, IL12.2002
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Care Coordination
- Referral Coordination
- Patient support
- Case Needs Assessment
- Interdisciplinary Collaboration
- Patient Assessment
- Direct Patient Care
- Intervention Plans
- Needs Assessment
- Medical Records Management
- Staff education and training
- Patient Needs Assessment
- Family Education
- Health History Documentation
- Indirect Patient Care
- Chronic Disease Management
- EMR / EHR
- Written and verbal communication
- Time Management
- Multitasking Abilities
- Team building
- Excellent Communication
- Problem-solving abilities
- Reliability
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
- Professionalism
- Analytical Thinking
- CPR/AED
Certification
- PALS - Pediatric Advanced Life Support
- Registered Nurse License - 2003- present
- ACLS, American Heart Association - current
ACLS/ PALS/ BLS
ACLS- current
PALS- current
BLS- current
Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureAccomplishments
- Supervised team of 3 staff members for Medicaid Managed Care at a Federally Qualified Health Center.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Manager / Clinic Nurse
MedNorth Health Center
10.2019 - 05.2024
Emergency Room Staff Nurse
New Hanover Regional Medical Center
03.2019 - 08.2019
Pediactric Home Health Nurse
Bayada Home Health
12.2018 - 11.2019
IMCU/Staff Registered Nurse, PACU
Onslow Memorial Hospital
02.2017 - 06.2018
Intermediate Cardiac Care Staff Nurse
Norfolk General Hospital
10.2013 - 03.2015
Cardiac Observation Unit
Scripps Green Hospital
05.2010 - 05.2012
Pre-op/Circulate/Recovery Room Registered Nurse
Wilmington Plastic Surgery
02.2008 - 10.2009
Centralized Nursing Resources Registered Nurse
New Hanover Regional Medical Center
02.2007 - 09.2009
Surgical Stepdown Registered Nurse
Sentara Norfolk General Hospital
02.2004 - 03.2005
Observation Unit Registered Nurse
Barnes-Jewish Hospital
01.2003 - 07.2003
Master of Science - Nutrition And Wellness
Benedictine University
Bachelor of Science - Nursing
Southern Illinois University Edwardsville
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