Amanda O'Brien
Farmersville,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Field Operations and Camper Support Agent
Camp Gladiator
Austin, TX
12.2020 - 12.2024
- Solve daily tickets, assist in resolving issues in the field, with customers, and internally
- Resolved accounting and accounts payable issues
- Fielded incoming live chats, phone calls, emails
- Extensive data entry.
- Provided administrative support to the executive team and trainers, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for electronic documents and shared data.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Created travel arrangements according to specific, individual requirements of team members.
- Entered data into spreadsheets using Microsoft Excel, Google Sheets, and other similar programs.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
COVID Hub Assistant Manager
University of Wyoming
Laramie, WY
05.2020 - 06.2022
- Led team of 20 members in collecting data related to COVID-19 testing and results.
- Organized team meetings to discuss progress and challenges.
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work assignments and prioritized tasks.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Analyzed large datasets to identify trends, patterns and correlations for COVID-19 cases on campus.
- Translated raw data into meaningful information using statistical techniques.
- Maintained documentation of all the processes related to Data Analysis.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
Front and Back Office Medical Assistant
Hope Speaks
Richardson, TX
06.2011 - 04.2020
- Psychiatric Medical Clinic
- Assisted in scheduling appointments, verifying insurance coverage, and collecting payments.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Prepared examination rooms with necessary supplies and instruments.
- Recorded patient vital signs, medical history, medications, allergies, immunization dates, test results, and other relevant information into EHR system.
- Scheduled diagnostic tests such as X-rays, CT scans MRI's at hospitals or imaging centers based on physician orders and instructions.
Front Office Assistant
Pediatric Medical Office
Allen, TX
09.2008 - 10.2010
- Pediatric Medical Assistant ~ Triaged patients in office and over phone ~ Prescription management and administration ~ Vaccine administration ~ Medical Billing and Coding for well and sick visits ~ Code auditing for insurance claims ~ Verified Insurance benefits ~ Submit insurance claims ~ Insurance and patient collections
- Greeted and checked in patients, collected necessary paperwork, and updated patient information.
- Verified insurance coverage and obtained authorizations for services.
- Collected co-pays and payments from patients.
- Scanned documents into electronic health record system.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
- Educated patients about medications, procedures and physician's instructions.
- Reviewed physician orders, laboratory results, diagnostic images, clinical statements and other health care provider services for completeness and accuracy.
- Assigned appropriate codes using ICD-10-CM for diagnosis, CPT for procedures, HCPCS for supplies and modifiers as required by payers.
- Performed data entry into electronic health record system for all relevant patient information including diagnoses, procedures performed, medications prescribed .
Front Office-Benefits Specialist/Assistant Medical Biller
DOW Pulmonary & Sleep, PA
Allen, TX
07.2007 - 08.2008
- Pulse, Microsoft Office, Adobe PDF, Medicare/Medicaid billing procedures and benefit verification, researching unpaid claims and assisting Medicare patients with compliance and secondary/supplemental insurance plan benefits details
- Answer phones, schedule all appointments, verifying benefits for all office services including pulmonary consults and overnight sleep studies done in the office, insurance precertification and preapproval, approve and recode daily and hospital patient charges and submit to insurance companies
- Extensive filing and maintenance of medical records and other office files
- Dispute denied claims and contact insurance companies on old outstanding claims in order to resolve by providing any missing data and process.
Patient Benefits/Billing Liaison- Medical Coding/ Office Admin Asst
NextCare Urgent Care
Phoenix, AZ
04.2006 - 07.2007
- Medisoft, MedPro and NextGen, EMR, multi-line phone system, incorporate online scheduling software and communications, merged EMR data into billing software to enable electronic filing of claims and to manually verify and check accurate and appropriate service coding
- Provide superior customer service and availability to provide in depth explanation of benefits and discuss with patient as needed as well as resolve patient concerns regarding billing/plan benefits
- Checked each patient's visit for appropriate procedure and diagnosis codes daily, Verified patient demographic information as well as insurance benefits
- Ensure proper information filed with insurance claim in order to receive quick claims process and payment.
Education
Associate's Degree - Business Administration and Management, General
Texas State University
San Marcos, TX05.2005
High School Honor Graduate Diploma - General Studies
Farmersville High School
Farmersville, TX01.2001
Skills
- Data Entry, Reporting, and Analysis
- Customer Service
- Accounts Payable/Receivable
- Electronic Medical Record (EMR)
- Medical Billing and Coding
- Meeting Coordination
- Database Management
- Bookkeeping
- Appointment Scheduling
- Memo Preparation
- Quality Assurance
- Spreadsheet Management
- Expense Reporting
- Calendar Management
- Time Management
- Meticulous Attention to Detail
- Proficient with Salesforce, Zendesk, Microsoft Office, Oracle Database, Apple Numbers and Pages, Microsoft Office Suite, Google Suite, Asana, Slack, Google Meet, Zoom, JIRA, and DatabaseManagement
Custom
References available upon request.
Timeline
Field Operations and Camper Support Agent
Camp Gladiator
12.2020 - 12.2024
COVID Hub Assistant Manager
University of Wyoming
05.2020 - 06.2022
Front and Back Office Medical Assistant
Hope Speaks
06.2011 - 04.2020
Front Office Assistant
Pediatric Medical Office
09.2008 - 10.2010
Front Office-Benefits Specialist/Assistant Medical Biller
DOW Pulmonary & Sleep, PA
07.2007 - 08.2008
Patient Benefits/Billing Liaison- Medical Coding/ Office Admin Asst
NextCare Urgent Care
04.2006 - 07.2007
Associate's Degree - Business Administration and Management, General
Texas State University
High School Honor Graduate Diploma - General Studies
Farmersville High School