Amanda Ochoa
Orange,CA
Summary
Dedicated individual with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Administrative Specialist Extern
Orange Diagnostics
02.2023 - 07.2023
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Accurately scanned medical records into patient files, Communicated with Radiologists to verify and confirm medical record submissions, Transferred and uploaded ultrasound images for patients and medical doctors, Inventoried and ordered office and medical supplies, Maintained HIPAA guidelines at all times.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Verified insurance coverage, obtained preauthorizations and updated charts in Tebra.
Sales Representative
Raincross Estate
07.2021 - 02.2022
- Advertised items inside the home on websites, Priced items, Processed sales transactions made from cash and/or credit card, and organized product in the home to be presentable for the sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Administrative Assistant
Empire Care
06.2016 - 04.2021
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Offered resolutions to de-escalate calls and solve customer issues.
- Maintained strong call control and quickly worked through to address problems.
- Identified, corrected and reported data entry errors.
- Monitored and maintained supply of medical equipment, tools and accessories.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Education
Associate of Science in Medical Administrative Specialists -
Platt College
Skills
- Administrative skills
- Data Entry
- Office Administration
- Compassionate Patient Care
- Call Center Operations
- Telephone Etiquette
- Transcription and Dictation
- Human Resources Management (HRM)
- Information Processing
- Call Control Skills
- NCCT Certified
- HIPAA Certified
- 8 Years of Excellent Customer Service
- Advanced MS Office Suite Knowledge
- Medical Coding/Billing
- Medical Terminology
- Workflow Coordination
- Document Management
- Quality Assurance
- Customer Support
- Appointment Scheduling
- Program Coordination
- Leadership
- Problem solving
- Critical Thinking Capacity
- HIPAA Compliance Understanding
- Data Entry Accuracy
- Patient Relations
- Healthcare Coding
- Adaptability and Flexibility
- Medical Transcription Experience
Certification
- NCMOA - Nationally Certified Medical Office Assistant
Timeline
Medical Administrative Specialist Extern
Orange Diagnostics
02.2023 - 07.2023
Sales Representative
Raincross Estate
07.2021 - 02.2022
Administrative Assistant
Empire Care
06.2016 - 04.2021
Associate of Science in Medical Administrative Specialists -
Platt College