Amanda Ochoa
Riverside,CA
Summary
Dedicated individual with a solid background in high-volume office environments, delivering exceptional clerical and operational support for professionals. Possessing an upbeat demeanor and sound judgment, able to handle diverse daily tasks with minimal oversight. Consistently prioritizes efficiency and accuracy in all aspects of work, ensuring seamless workflow and effective communication within the team.
Overview
10
10
years of professional experience
Work History
Lead Sales Representative
Raincross Estate
07.2021 - Current
- Established and sustained customer relationships, delivering top-notch service to guarantee satisfaction.
- Enhanced customer understanding of product benefits through technical support.
- Ensured coordinated efforts across multiple teams for optimal customer satisfaction.
- Handled order processing and resolved customer inquiries through multiple communication channels to optimize satisfaction.
Sales Administration Assistant
Staco Systems
01.2024 - 03.2024
- Developed pricing estimates based on customer specifications.
- Coordinated and assembled customer documents, including order confirmations and invoices.
- Optimized traceability and operational processes by creating comprehensive organizational filing systems for confidential client records.
- Addressed questions related to orders, product replacements, and credit issues raised by sales representatives.
Medical Administrative Specialist
Orange Diagnostics
02.2023 - 07.2023
- Managed patient phone calls by providing relevant details and directing them to the correct department.
- Collected information to ensure accurate patient records.
- Generated comprehensive reports covering patient interactions, financial status, and additional data per management's request.
- Conducted regular audits of patient files to ensure accuracy and completeness.
Administrative Assistant
Empire Urgent Care
01.2016 - 04.2021
- Provided information and addressed queries through phone calls and emails.
- Delivered comprehensive office management support, establishing collaborative work environments.
- Ensured efficient filing of departmental documents like invoices, contracts, purchase orders and staff records.
- Developed efficient workflows for the front desk by systematically managing files, spreadsheets, reports and documents.
Education
Associate of Science in Medical Administrative Specialists -
Skills
- Hospitality and accommodation
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Adaptability and flexibility
- Conflict resolution
- Professionalism
- Customer relations
- Documentation management
- Analytical thinking
- Technical communication
- Data analysis
- Quality assurance
- Data entry
Timeline
Sales Administration Assistant - Staco Systems
01.2024 - 03.2024
Medical Administrative Specialist - Orange Diagnostics
02.2023 - 07.2023
Lead Sales Representative - Raincross Estate
07.2021 - Current
Administrative Assistant - Empire Urgent Care
01.2016 - 04.2021
Platt College - Associate of Science in Medical Administrative Specialists,
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