Amanda Lee Ochoa
Mission,TX
Summary
To apply relevant skills and knowledge gained during current undergraduate education and previous work experiences. Motivated worker with solid experience managing all levels of largescale projects, customer service, fraud, customer accounts and sales. Client focused representative with ten years of providing solutions to customers. My reputation as an important team member who always gets the job done comes from my demonstrated ability to multi-task.My experience has taught me the importance of being proactive, and adapting to all kinds of situations as they arise.
Overview
20
20
years of professional experience
Work History
Sales representative
Ticketmaster
11.2006 - 11.2007
- Assisting customers on their order on certain tickets to converts or many different fun events they would enjoy.
- Accepted payment and was able to ship the tickets to customer or vendor.
- Also, resolved issue with complaints and refunds for customer.
- Assist lower-division students with physical fitness and sports Boys & girls club 2016 Bocce Competition- Special Olympics Texas October 2016 Bocce Competition- Special Olympics Texas October 2015.
Fraud Specialist
BBVA Compass Bank
04.2010
- Duties of speaking to customers on a daily basis inbound/outbound calls.
- Assisting every customer to solve their issues on their bank accounts in every which possible way.
- My responsibilities were to file a claim for a report of a charge that was not the customers charge and close their card to prevent further fraud.
- Also, being able to check on the claim and contact the investigators to get some type of update on their claim.
- I was also to close the whole entire checking/savings account if checks were stolen and would have to arrange and new account for customer.
- Anything to prevent fraud from happening.
Loan Consultant
BBVA Compass Bank
- 02.2016
- Duties of speaking with customers on a daily basis about their concerns of their loan.
- Taking inbound calls helping each customer with their needs in auto, personal, commercial, and escrow loans.
- In daily basis I fax information to customer and also submit researches to help customer in any errors or concerns on their loan.
- I also do some research to see why payment went up or just to make payments.
Coach
IDEA Tres Lagos
Edinburg, TX
07.2017 - Current
- Maintained thorough knowledge of all rules, game procedures, coaching techniques and current trends in Volleyball, basketball and dance.
- Exhibited sound judgment while executing coaching responsibilities and functions.
- Acted as a positive role model for team participants and in the community.
- Recruited student-athletes of the highest caliber to elevate team performance.
- Developed positive relationships with parents, schools and the community.
- Maintained high academic standards for all student athletes and enforced academic discipline.
- Supervised practices and contests, prioritizing safety at all times.
- Drilled student-athletes in run, jump, turn and switching man-to-man defenses.
Fraud fulfillment
BBVA Compass BankFraud Fulfillment
02.2016 - 02.2018
- Obtain many fraud forms that are sent to the customer and making sure there are no errors before sending them out to the by email, mail, or fax.
- I receive these forms and make sure every portion is filled out from the customer before sending them to the investigators.
- I work with excel spread sheets on what goes out and what comes in.
- Also, reconstruct the account once dispute has been finalized, and go to where the fraud charges started on the account and waive fees that were caused about these fraud charges.
Personal Trainer
Evolve Fit Life
Edinburg, TX
03.2018 - Current
- Developed personalized fitness plans tailored to individual client goals and needs.
- Conducted one-on-one training sessions, ensuring safety and proper exercise techniques.
- Monitored client progress through regular assessments and adjustments to training programs.
- Provided nutritional guidance, enhancing overall health and fitness outcomes for clients.
Education
Bachelor of Kinesiology - Biology
The University of Texas Rio Grande Valley
05-2017
Bachelor of Applied Science - Organizational Leadership
South Texas College
05-2017
Associate of Biology -
South Texas College
12-2015
Associate of Arts - Associates of Art
South Texas College
12-2013
Skills
Language: English
Proficient with Microsoft PC applications
Strong observational skills
Strong problem solving skills
Ability to handle multiple priorities
Ability to communicate effectively
Ability to grasp and adapt to changes in procedure and process
Possesses excellent interpersonal skills with the ability to work well with others
Volunteer
Assist lower-division students with physical fitness and sports
Boys & girls club 2016Bocce Competition- Special Olympics Texas
October 2016 Bocce Competition- Special Olympics Texas
October 2015 Bocce Competition- Special Olympics Texas
June - July 2017 Pharr Pal Program :
Basketball (Little Hot Shots Camp) Ages 3 - 4 & 5 - 6
Volleyball Camp Ages 8 to 13
Additional Information
Publication 2017
Ochoa, Amanda., Medrano, C., Trevino, E., Olivares, C., Martinez, M. (2017) "Incorporating Resistance Training and Pilates to Improve Flexibility in Middle-Aged Women." Physiology of Exercise.
UTRGV Students published in Personal Training Quarterly, of the National Association of Strength and Conditioning (NSCA)
On page 62, Incorporating Resistance Training and Pilates to Improve Flexibility in Middle-Age Women by Eden Leija, Marcela Martinez Bejarano, Christina Medrano, Amanda Ochoa, And Clarissa Olivares
Ochoa, Amanda., Medrano, C., Trevino, E., Olivares, C., Martinez, M. (2017) "Incorporating Resistance Training and Pilates to Improve Flexibility in Middle-Aged Women." Physiology of Exercise.
UTRGV Students published in Personal Training Quarterly, of the National Association of Strength and Conditioning (NSCA)
On page 62, Incorporating Resistance Training and Pilates to Improve Flexibility in Middle-Age Women by Eden Leija, Marcela Martinez Bejarano, Christina Medrano, Amanda Ochoa, And Clarissa Olivares
Personal Information
References:
Joel Williams
Supervisor (Athletic Coordinator)
4350 Tres Lagos Boulevard Edinburg, Texas 78572
Email: joel.williams@ideapublicschools.org
Phone: 956-648-5699
Lety Ibarra
High School Coach
2000 N 23rd St McAllen, Texas 78501
Email: Libarr43@mcisd.org
Phone: 956-632-8768
Darryl Foster
Supervisor
1300 Maco Dr Pharr, Texas 78577
Phone: 205-383-5237
Joel Williams
Supervisor (Athletic Coordinator)
4350 Tres Lagos Boulevard Edinburg, Texas 78572
Email: joel.williams@ideapublicschools.org
Phone: 956-648-5699
Lety Ibarra
High School Coach
2000 N 23rd St McAllen, Texas 78501
Email: Libarr43@mcisd.org
Phone: 956-632-8768
Darryl Foster
Supervisor
1300 Maco Dr Pharr, Texas 78577
Phone: 205-383-5237
Work History
PROF
Timeline
Personal Trainer
Evolve Fit Life
03.2018 - Current
Coach
IDEA Tres Lagos
07.2017 - Current
Fraud fulfillment
BBVA Compass BankFraud Fulfillment
02.2016 - 02.2018
Fraud Specialist
BBVA Compass Bank
04.2010
Sales representative
Ticketmaster
11.2006 - 11.2007
Associate of Arts - Associates of Art
South Texas College
Associate of Biology -
South Texas College
Bachelor of Applied Science - Organizational Leadership
South Texas College
Bachelor of Kinesiology - Biology
The University of Texas Rio Grande Valley
Loan Consultant
BBVA Compass Bank
- 02.2016