Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Offerdahl

Janesville

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

16
16
years of professional experience

Work History

Frontline Member Associate

Sam's Club
Janesville
11.2024 - 01.2025
  • Processed payments for products or services rendered using cash register, credit card machine and and or other POS systems.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Attended staff meetings to discuss upcoming promotions or changes in store policy.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Greeted each guest warmly, offered assistance and provided information about operations and personnel.
  • Collected deposits or payments and arranged for billing.
  • Strengthened customer retention by offering discount options.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained work area and kept cash drawer organized.
  • Performed other duties as assigned by management.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Worked closely with front-end staff to assist customers.

Trimmer

Rinehart3D
Janesville
04.2024 - 08.2024
  • Ensured that all trimming activities adhered strictly to company guidelines regarding quality standards.
  • Performed skilled work with hand tools.
  • Verified that all materials used in the process were of the correct type and quality for the job order at hand.
  • Recorded production data such as quantity trimmed and time taken for each job order.
  • Removed and properly disposed of debris to maintain worksite safety.
  • Cleaned work area after completing trimming tasks to maintain a safe working environment.
  • Operated trimmers to shape or finish products to desired size or shape.
  • Followed safety procedures while operating trimmers or other related machinery.

Caregiver

Love of Caring, llc
Racine
01.2020 - 04.2024
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Followed care plan and directions to administer medications.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Provided emotional support to clients during difficult times.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Monitored health and well-being of clients and reported significant health changes.
  • Followed safe lifting and transferring techniques to transport residents.
  • Laundered clothing and bedding to prevent infection.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Assisted clients with maintaining good personal hygiene.
  • Accompanied clients to social events such as movies or plays.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.

Sales Associate

Value Village
Racine
10.2015 - 12.2020
  • Answered store and merchandise questions and led customers to wanted items.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Handled customer complaints in a professional manner.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Processed credit card transactions quickly and securely.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers to determine wants or needs.
  • Bagged or packaged purchases and wrapped gifts.

Sales Associate

Shopko Stores
Racine
08.2008 - 06.2017
  • Answered store and merchandise questions and led customers to wanted items.
  • Assisted customers with product selection, sizing and styling.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Counted and balanced cashier drawers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped with purchases and signed customers up for rewards program.
  • Welcomed customers, offering assistance to help find store items.
  • Stocked shelves with merchandise when needed.
  • Worked closely with front-end staff to assist customers.

Education

GED -

Blackhawk Technical College
Janesville, WI

Skills

  • Customer service
  • Time management
  • Goal oriented
  • Strong work ethic
  • Effective communication
  • Money handling
  • Sales transactions
  • Progress documentation
  • Emotional support
  • Medication management
  • Elderly care
  • Housekeeping
  • Meal preparation
  • Daily living assistance
  • Flexible schedule and availability
  • Personal hygiene assistance

References

References available upon request.

Timeline

Frontline Member Associate

Sam's Club
11.2024 - 01.2025

Trimmer

Rinehart3D
04.2024 - 08.2024

Caregiver

Love of Caring, llc
01.2020 - 04.2024

Sales Associate

Value Village
10.2015 - 12.2020

Sales Associate

Shopko Stores
08.2008 - 06.2017

GED -

Blackhawk Technical College

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Amanda Offerdahl