Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Ogden

London,OH

Summary

Proven expertise in front desk operations and patient relations, honed at Memorial Medical Group, enhances patient satisfaction through efficient appointment management and compassionate service. Skilled in HIPAA compliance and proficient in EPIC, I improved record reliability by 30%. My strong organizational skills and ability to maintain confidentiality stand out, fostering trust and efficiency in healthcare environments.

Hardworking medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

22
22
years of professional experience

Work History

Medical Receptionist

Memorial Medical Group
06.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Transcribed phone messages and relayed to appropriate personnel.

Patient Access Representative

Madison Health
09.2012 - 03.2018
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
  • Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
  • Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
  • Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.

Patient Care Assistant

The Madison Assisted Living Community
06.2003 - 10.2012
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
  • Gathered medical information, weight and height measurements and vital signs.
  • Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Transported food trays and aided with feeding.
  • Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
  • Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
  • Educated patients on personal hygiene practices, promoting self-care skills for long-term wellbeing.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Education

High School Diploma -

London High School
London, OH
07-2004

Graduate Certificate - Business Education

Tolles Technical Center
Plain City
07-2004

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • Microsoft office
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • HIPAA guidelines
  • Appointment management
  • Payment collection
  • Reminder calls
  • Patient relations
  • Electronic medical records
  • Letter preparation
  • EMR / EHR
  • Referral verification
  • Medical charting
  • Documentation
  • Proficient in EPIC
  • Medical transcription
  • Typing 35-40 wpm
  • Patient callbacks
  • Co-payment collection
  • Insurance verifications
  • Patient reception management
  • Petty cash management
  • Typing and filing
  • Customer service
  • Organization and time management
  • Data entry
  • Patient referral
  • Insurance authorizations

Timeline

Medical Receptionist

Memorial Medical Group
06.2022 - Current

Patient Access Representative

Madison Health
09.2012 - 03.2018

Patient Care Assistant

The Madison Assisted Living Community
06.2003 - 10.2012

High School Diploma -

London High School

Graduate Certificate - Business Education

Tolles Technical Center

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Amanda Ogden