AMANDA OHLENDORF
Retail Logistics Leader
Arlington,TX
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
GOODS FLOW LEADER
IKEA
10.2021 - Current
- Building a competent staff as well as constantly changing processes to change with the business needs
- Trained employees on equipment operation and safety protocols.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
- Acted as liaison between company departments, outside vendor and warehouse teams.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Assisted with new team member subordinate and peer training by positively reinforcing successful performance and giving direct feedback.
- Assisted in recruiting, hiring and training to develop high performing staff.
- Implemented daily operating procedures to keep store clean, adequately stocked, efficient and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
SELLING LEADER
IKEA
08.2017 - 10.2021
- Resolved sales-related issues to increase customer satisfaction.
- Promoted sales achievements to support overall brand experience.
- Executed in-store activities and initiatives to support rollout of special sale items and line-of-credit applications.
- Hired, supervised and coached 5-20 employees on sales strategies to optimize performance.
- Implemented systems and procedures to increase sales.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
WAREHOUSE SHOPKEEPER/TEAM LEADER
IKEA
04.2014 - 08.2017
- Monitored performance and safety practices of 5-10 person warehouse staff.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Continued to maintain KPI's goals for on shelf availability, oversolds percentages (digging into the root cause of oversolds, and implement routines to ensure low number of discrepancies)
SELLING CO-WORKER
IKEA
03.2012 - 04.2014
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Recorded information, shortages and discrepancies to keep records current and accurate.
PET PRODUCTS MANAGER
PETSMART
08.2010 - 12.2011
- Monthly/daily maintenance of C-5000 tank system
- Managed and engaged with staff during daily duties to monitor performance and adherence to policies and training.
- Recruited, hired, trained and scheduled 2-7 staff.
- Drove sales through companion animal adoptions and related product recommendations.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Mentored new sales associates to contribute to store's positive culture.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Received all merchandise and placed on the sales floor
- Weekly hardgoods stocking and merchandising as well as daily stocking of consumables
- Responsible for implementation of plan-o-gram sets, pricing audits and outdated product removal
- Weekly/daily receiving paperwork
- Opening/closing procedures, handling money which included counting vault, all cash drawers, safe deposit drops and change orders.
- Analyzed inventory trends to order appropriate stock quantities on a weekly and quarterly basis
INVENTORY CONTROL SUPERVISOR, RECEIVING MANAGER, OPERATIONAL MANAGER
JO-ANN FABRIC'S AND CRAFT
09.2006 - 08.2010
- Conducting and maintaining training in all aspects of the store including cutting counter “lockdown” method, using the registers, stocking the store, helping customers with their project needs and scanners for cutting counter tickets
- Plan-O-Gram sets, receiving merchandise and stocking all received merchandise within a 24-hour time period
- Responsible for maintaining audits conducted daily/weekly at home store as well as travel to other local area stores to conduct team audits
- Responsible for opening and closing procedures including vault count, change orders, bank safety deposit drops and maintenance of the cash registers.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Unloaded, sorted and stored incoming merchandise.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
Skills
- Motivational Leadership
- Customer Satisfaction
- Professional Relationships
- Inventory Accuracy / Control
- Recruitment and Training
- Delegation and Supervision
- Scheduling and Time-Tracking
- Records Organization
- Problem Anticipation and Resolution
- Adaptable to Changing Demands
- Store Reset and Recovery
- Health and Safety Procedures
Timeline
GOODS FLOW LEADER
IKEA
10.2021 - Current
SELLING LEADER
IKEA
08.2017 - 10.2021
WAREHOUSE SHOPKEEPER/TEAM LEADER
IKEA
04.2014 - 08.2017
SELLING CO-WORKER
IKEA
03.2012 - 04.2014
PET PRODUCTS MANAGER
PETSMART
08.2010 - 12.2011
INVENTORY CONTROL SUPERVISOR, RECEIVING MANAGER, OPERATIONAL MANAGER
JO-ANN FABRIC'S AND CRAFT
09.2006 - 08.2010