Amanda Ohnmeiss
Apache Junction,AZ
Summary
Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to learn and grow.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
09.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
Emergency Room Technician
UPHS Marquette
01.2019 - 12.2020
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Liaised between nurses, physicians, patients and visitors.
- Assisted in preparation and maintenance of patient charts, documenting all care given.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Cleaned and set up rooms in preparation for patient appointments.
- Answered patient inquiries and provided information about healthcare services.
- Supported office operations by expertly handling administrative needs.
- Obtained patient or family member authorizations for tests and procedures.
- Scheduled patients for appointments and maintained master calendar.
Pharmacy Technician
Snyder Drug Store
12.2020 - 08.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Managed opening and closing duties for pharmacy.
Customer Service Call Center Supervisor
Global Response North
01.2012 - 12.2019
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
EMT - Emergency Medicine
Marquette School of EMT
Marquette, MI07.2021
Basic -
GED Diploma
Marquette, MI02.2009
Skills
Excellent customer service skills Hard working Efficient Fast learner Reliable Problem solver
Accomplishments
Certified to administer vaccinations.
Customer Service Ambassador at CVS position
Timeline
Pharmacy Technician
CVS Pharmacy
09.2022 - Current
Pharmacy Technician
Snyder Drug Store
12.2020 - 08.2022
Emergency Room Technician
UPHS Marquette
01.2019 - 12.2020
Customer Service Call Center Supervisor
Global Response North
01.2012 - 12.2019
EMT - Emergency Medicine
Marquette School of EMT
Basic -
GED Diploma