Amanda Oke
Vancouver
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
Work History
Server
Beaches Restaurant & Bar
02.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Community Management
Princeton Property Management
09.2023 - 04.2023
- Establish and maintain resident account information using Yardi Voyager; compute, adjust, and monitor rent payments; prepare and make daily bank deposits
- Conduct prospective resident property tours in accordance with Fair Housing and company and state policies
- Oversee property risk management, safety standards, and manage employee and resident liabilities
- Train and develop direct employees, ensuring accountability in leasing activities, rent collection, unit maintenance, and turnovers
- Perform month-end financial reports, including monthly traction summary, delinquency report, bank detail summary, and scheduled invoices
Property Manager
Affinity Property Management
09.2020 - 01.2023
- Successfully reduced delinquency and increased NOI
- Maintained resident accounts using Yardi Voyager, overseeing compliance with laws
- Prepared month-end financial reports and ensured budgeted occupancy and rental rates
- Enhanced team collaboration with regular feedback sessions and performance evaluations.
- Streamlined task delegation, resulting in improved operational efficiency.
- Enhanced property appeal by overseeing landscaping and renovation projects.
- Imputed Invoices according to property opperations.
Property Manager
Tandem Property Management
03.2018 - 07.2021
- Provided superior customer service and communication to residents and vendors
- Maintained constant communication with ownership and leadership
- Conducted property tours and managed financial reports
- Oversaw property risk management and employee accountability
Bartender/Server/Assistant Manager
The Jory, Alison Inn and Spa
05.2015 - 03.2018
- Suggested wine pairings to go with specific menu items.
- Obtained legal qualifications - Food handlers/OLCC cards.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Handled cash transactions accurately, processing payments quickly for improved customer satisfaction.
- Assisted in accurate inventory management, keeping stock levels consistent and minimizing waste.
- Participated in team meetings to continuously improve restaurant operations and performance.
Fine Dining Bartender, Waitstaff.
Ringside Steakhouse
01.2013 - 02.2015
- Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
- Food Handler and OLCC permit.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed High demand attire and
Education
High School Diploma -
Aloha High School
Aloha, Or06-2009
Business Administration And Management
PCC
Portland, OR01-2011
Skills
- Exceptional customer service
- Strong work ethic
- Budget Planning
- Communication
- Problem-solving
- Leadership
- Guest engagement
- Cash handling
Leadership
Great leaders have the courage to make decisions, take calculated risks, pursue new, untested problem-solving methods, and accept responsibility for the outcome.
Timeline
Server
Beaches Restaurant & Bar
02.2024 - 12.2024
Community Management
Princeton Property Management
09.2023 - 04.2023
Property Manager
Affinity Property Management
09.2020 - 01.2023
Property Manager
Tandem Property Management
03.2018 - 07.2021
Bartender/Server/Assistant Manager
The Jory, Alison Inn and Spa
05.2015 - 03.2018
Fine Dining Bartender, Waitstaff.
Ringside Steakhouse
01.2013 - 02.2015
High School Diploma -
Aloha High School
Business Administration And Management
PCC