Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Olea

Fontana,CA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. I have what it takes to run a full house on the busiest day of the week without in need of help from upper management. I have experience in opening up stores training new employees getting them ready to offer great customer service.

Overview

4
4
years of professional experience

Work History

Shift Leader Manager

Ono Hawaiian BBQ
Moreno Valley, CA
12.2015 - 09.2016
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Shift Lead

Pizza Five85
Moreno Valley, CA
05.2014 - 12.2015
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Food Runner

Burger Town
Moreno Valley, CA
06.2012 - 10.2013
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Cleared tables immediately after guests left in preparation for next party.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Refilled condiments on each table between guests or during slow periods.
  • Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Education

High School Diploma -

Canyon Springs High School
Moreno Valley, CA
06.2014

Skills

  • Customer Needs Assessments
  • Cash Handling
  • Microsoft Office
  • Scheduling and Coordinating
  • Payment Processing
  • Opening and Closing Procedures
  • Managing Operations and Efficiency
  • POS Transactions
  • Energetic and Enthusiastic
  • Customer Experience Management
  • Weekly Payroll
  • Restaurant Operation
  • Grand Openings
  • Credit Card Transaction Processing
  • Handling Customer Complaints
  • Team Meetings
  • Food Safety and Quality
  • Guest Satisfaction
  • Employee Supervision
  • Recruiting and Hiring

Timeline

Shift Leader Manager

Ono Hawaiian BBQ
12.2015 - 09.2016

Shift Lead

Pizza Five85
05.2014 - 12.2015

Food Runner

Burger Town
06.2012 - 10.2013

High School Diploma -

Canyon Springs High School

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