Summary
Work History
Education
Skills
Timeline
Generic

AMANDA OLEA

Fontana,CA

Summary

Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service, and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Work History

Shift Leader Manager

Ono Hawaiian BBQ
Moreno Valley, USA
  • Kept employees operating productively and working on task to meet business and customer needs
  • Trained and mentored new employees to maximize team performance
  • Excelled in every store position and regularly backed up front-line staff
  • Exercised composure under pressure and in escalated customer service scenarios
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
  • Tracked receipts, employee hours and inventory movements
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints

Leasing Consultant

Calle Sombra
Moreno Valley, CA
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Maintained accurate records of prospective renters, applications and leases.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Provided excellent customer service to all tenants throughout their tenancy period.

Shift Lead

Pizza Five85
Moreno Valley, USA
  • Completed store opening and closing procedures and balanced tills
  • Trained and mentored new employees to maximize team performance
  • Responded to and resolved customer questions and concerns
  • Kept employees operating productively and working on task to meet business and customer needs
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
  • Enforced company policies and regulations with employees
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
  • Tracked receipts, employee hours and inventory movements
  • Managed schedules, accepted time off requests and found coverage for short shifts

Food Runner

Burger Town
Moreno Valley, USA
  • Maintained speed of service for food orders while minimizing errors and complaints
  • Delivered correct food items to tables according to order documentation
  • Garnished dishes and quickly delivered items to customers, minimizing wait times
  • Cleared tables immediately after guests left in preparation for next party
  • Organized and replenished supplies at food stations to optimize team performance
  • Assisted servers with table settings and beverage refills to support high-volume shifts
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times
  • Refilled condiments on each table between guests or during slow periods
  • Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

Education

High School Diploma -

Canyon Springs High School
Moreno Valley, CA
06.2014

Skills

  • Customer needs assessments
  • Cash handling
  • Scheduling and coordinating
  • Payment processing
  • Opening and closing procedures
  • Managing operations and efficiency
  • POS transactions
  • Energetic and enthusiastic
  • Customer Experience Management
  • Weekly Payroll
  • Restaurant operation
  • Grand Openings
  • Credit card transaction processing
  • Handling customer complaints
  • Team meetings
  • Food safety and quality
  • Guest satisfaction
  • Employee supervision
  • Recruiting and hiring
  • Tenant relations
  • Customer service
  • Data tracking

Timeline

Shift Leader Manager

Ono Hawaiian BBQ

Leasing Consultant

Calle Sombra

Shift Lead

Pizza Five85

Food Runner

Burger Town

High School Diploma -

Canyon Springs High School

Similar Profiles

CREATE PROFILE