Results-driven Contracts Manager with a strong track record at VillaDirect Vacation Homes in contract administration and vendor management. Expertise in ensuring compliance and enhancing service delivery, leading to increased operational efficiency. Demonstrates exceptional skills in process management and customer service while promoting teamwork and collaboration. Commitment to excellence is underscored by meticulous attention to detail.
Overview
22
22
years of professional experience
Work History
Contracts Manager
VillaDirect Vacation Homes
Celebration
01.2006 - Current
Arranged service delivery to over 880 active contracts by coordinating resources and setting schedules with other team members.
Compiled the required documentation to keep contracts compliant with the Department of Business and Professional Regulation requirements.
Tracked contracts for management, and issued regular tracking reports covering current status and upcoming milestones.
Compiled the required documentation to keep contracts compliant with Florida FRAC requirements.
Negotiated and administered leasing and service contracts for the rental housing business.
Collaborated with internal departments to identify and manage demand for materials and services.
Analyzed and reported on inventory levels to determine purchasing requirements.
Searched for hard-to-find items and found high-quality, reliable vendors.
Contract Administrator
VillaDirect Vacation Homes
Celebration
08.2005 - Current
Facilitated communication between G Suite and customers to enable timely contract sign-off.
Monitored over 250 incoming contracts and service agreements for correct pricing and information.
Stores Administrator
VillaDirect Management LLC
Kissimmee
01.2005 - Current
Administered stores and warehouses for over $500,000 of equipment and supplies.
Issued orders and tracked stock.
Managed and delivered a full stock control system for the warehouse, and administered stock control, issues, and ordering from vendors.
Computerized office activities, maintained customer communications, and tracked records through delivery.
Collected, validated, and distributed information to employees.
Accomplished multiple tasks within established timeframes.
Office Administrator Coordinator
VillaDirect Management LLC
Kissimmee
08.2003 - Current
Coordinated communications, registration, recordkeeping, and other administrative functions with a team of six.
Interacted with over 300 customers by phone, email, or in person to provide information and onboard new clients.
Applied administrative and analytical skills in overseeing day-to-day operational activities.
Maintained electronic and paper filing systems for easy retrieval of information on over 500 clients.
Tracked office supplies and restocked low items to keep team members on task and productive.
Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Senior Customer Service Representative at Belvilla holiday homes ( Oyo vacation homes and resorts)Senior Customer Service Representative at Belvilla holiday homes ( Oyo vacation homes and resorts)
Director Quality Assurance Auditing and Compliance at Hilton Grand VacationsDirector Quality Assurance Auditing and Compliance at Hilton Grand Vacations