Amanda Olorza
Redmond
Summary
Dynamic professional with a strong work ethic and proven success at Selco Community Credit Union. Skilled in cash handling and advanced problem solving, I consistently exceeded sales targets while delivering exceptional customer service. Recognized for my collaboration and teamwork, I effectively trained new staff, enhancing branch efficiency and compliance.
Overview
11
11
years of professional experience
Work History
Senior Teller
Selco Community Credit Union
10.2020 - Current
- I’m Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, and vault, contributing to branch compliance with internal controls and regulatory standards.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
- Coached and trained Number of new bank tellers.
- Streamlined daily operations for improved efficiency by implementing new teller procedures and training junior staff members.
- Answered phone and email inquiries on banking products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Politely assisted over Number customers per day in fast and high-pressure environment.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts.
- Calculated fees due, interest and change for customer transactions.
Caregiver
Home Instead
08.2019 - 10.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Production Worker
Lower Family Food
08.2018 - 04.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Managed inventory levels to prevent production delays.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
- Increased team morale, leading safety training sessions.
Collections Agent
Diversified Consultants Inc
09.2014 - 04.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
Education
High School Diploma -
Winema
Salem, OR03.2012
Skills
- Strong work ethic
- Efficient task prioritization
- Collaboration and teamwork
- Critical thinking
- Empathy and patience
- Team leadership qualities
- Cash handling
- Goal-oriented mindset
- Accuracy
- Advanced problem solving
Timeline
Senior Teller
Selco Community Credit Union
10.2020 - Current
Caregiver
Home Instead
08.2019 - 10.2020
Production Worker
Lower Family Food
08.2018 - 04.2019
Collections Agent
Diversified Consultants Inc
09.2014 - 04.2018
High School Diploma -
Winema
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