Amanda Olson
Des Moines,IA
Summary
Accomplished leader with extensive experience at Walmart, adept in customer engagement and team supervision. Excelled in mentoring staff to exceed customer satisfaction goals, ensuring order accuracy, and enhancing merchandise displays. Proven track record of outstanding customer service skills and money handling skills to achieve operational excellence, with a commitment to driving retail success.
Overview
20
20
years of professional experience
Work History
Online Grocery Associate
Walmart
08.2024 - 10.2024
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Loaded and unloaded orders into customer's vehicle.
Front End Team Lead
Walmart
10.2023 - 08.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in 10+ checkout stations to verify adequate cash supply.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Stocking Team Lead
Walmart
06.2023 - 10.2023
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Apparel Team Lead
Walmart
11.2022 - 06.2023
- Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
- Opened and closed store under specific direction of store manager.
- Provided superior customer service leadership by greeting and assisting customers.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Online Grocery Associate
Walmart
07.2022 - 11.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Loaded and unloaded orders into customer's vehicle.
Digital Shopper
Walmart
09.2018 - 06.2021
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Retail Sales Associate
Hobby Lobby
07.2016 - 01.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Supervisor
Burlington Coat Facto
09.2013 - 03.2014
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Interceded between employees during arguments and diffused tense situations.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Sales Floor Associate
Burlington Coat Factory
03.2005 - 06.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - Human Services
Des Moines Area Community College
Des Moines, IAHigh School Diploma -
Coon Rapids-Bayard
Coon Rapids, IA05.1999
Skills
- Customer Engagement
- Upbeat and outgoing attitude
- Flexible Schedule
- Mentoring
- Money Handling
- Store Closing
- Stocking and Receiving
- Team Supervision
- Merchandise Display
- Adaptability
Timeline
Online Grocery Associate
Walmart
08.2024 - 10.2024
Front End Team Lead
Walmart
10.2023 - 08.2024
Stocking Team Lead
Walmart
06.2023 - 10.2023
Apparel Team Lead
Walmart
11.2022 - 06.2023
Online Grocery Associate
Walmart
07.2022 - 11.2022
Digital Shopper
Walmart
09.2018 - 06.2021
Retail Sales Associate
Hobby Lobby
07.2016 - 01.2018
Customer Service Supervisor
Burlington Coat Facto
09.2013 - 03.2014
Sales Floor Associate
Burlington Coat Factory
03.2005 - 06.2013
No Degree - Human Services
Des Moines Area Community College
High School Diploma -
Coon Rapids-Bayard