Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Olson

Dyersburg,TN

Summary

Dynamic professional with a proven track record at Dollar General, excelling in customer service and team collaboration. Recognized for reliability and punctuality, consistently exceeding performance goals. Adept at training staff and resolving complex issues, ensuring a seamless shopping experience and fostering long-term customer relationships.

Overview

18
18
years of professional experience

Work History

Cashier

Kroger
08.2025 - Current
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing information on products and services.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Collaborated with team members to streamline checkout procedures during peak hours.
  • Monitored inventory levels at the register, alerting management to stock shortages.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Lead Sales Associate

Dollar General
06.2025 - Current
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained inventory accuracy through regular stock checks and organization.
  • Collaborated with team members to achieve sales goals and improve service delivery.
  • Addressed customer inquiries and resolved issues promptly, boosting satisfaction levels.
  • Trained new associates on operational procedures and customer service standards.
  • Monitored merchandise presentation to align with store visual standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built relationships with customers and community to promote long term business growth.

CNA

Villa Franciscan
03.2008 - 05.2018
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient rooms and common areas.
  • Documented patient care activities accurately in electronic health records.
  • Collaborated with healthcare team to enhance patient care strategies.
  • Supported mobility by assisting patients with transfers and ambulation.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Education

Certificate in CNA - Cna

Joliet Junior College
Joliet, IL
04.2006

High School Diploma - General Studies

Plainfield High School
Plainfield IL
06.2003

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Professionalism and courtesy
  • Payment processing
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Staff training
  • Refund handling
  • ID verification
  • Inventory management
  • Sales expertise
  • Drawer balancing
  • Liquor regulations and compliance
  • Spirit, wine, and beer expertise
  • Inventory restocking
  • Basic math
  • Gift card handling

Timeline

Cashier

Kroger
08.2025 - Current

Lead Sales Associate

Dollar General
06.2025 - Current

CNA

Villa Franciscan
03.2008 - 05.2018

Certificate in CNA - Cna

Joliet Junior College

High School Diploma - General Studies

Plainfield High School

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Amanda Olson