Summary
Overview
Work History
Education
Skills
Timeline
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Amanda O'Neill

Wakefield,MA

Summary

Dynamic and reliable professional with extensive experience as a Bartender with Cameron Mitchell Restaurants and as a Benefits Eligibility and Referral Social Worker. Excelled in high-volume environments, enhancing customer satisfaction and loyalty through exceptional service and clear communication. Skilled in multitasking and maintaining cleanliness, demonstrated a profound ability to connect with clients and improve their access to essential services.

Overview

14
14
years of professional experience

Work History

Bartender

Cameron Mitchell Restaurants
06.2016 - Current
    • Served high customer volumes during special events, nights, and weekends.
    • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
    • Contributed to a positive work environment through effective teamwork and communication with colleagues.
    • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
    • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
    • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
    • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Bartender

Del Frisco's Restaurant Group Inc.
05.2011 - 12.2015
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.

Benefits Eligibility and Referral Social Worker

Department of Transitional Assistance
04.2011 - 05.2013
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Supported clients and families with empathy and compassion during difficult times.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.

Education

Health Science

North Shore Community College
Danvers, MA

Bachelor of Arts - Social Work

Salem State University
Salem, MA
05-2011

Baking & Pastry Arts

Johnson & Wales University
Providence, RI

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Patience and Tolerance
  • Engaging personality
  • Cleanliness and hygiene
  • Clear and effective communication
  • Team player attitude

Timeline

Bartender

Cameron Mitchell Restaurants
06.2016 - Current

Bartender

Del Frisco's Restaurant Group Inc.
05.2011 - 12.2015

Benefits Eligibility and Referral Social Worker

Department of Transitional Assistance
04.2011 - 05.2013

Health Science

North Shore Community College

Bachelor of Arts - Social Work

Salem State University

Baking & Pastry Arts

Johnson & Wales University
Amanda O'Neill