Amanda O'Neill
Wakefield,MA
Summary
Dynamic and reliable professional with extensive experience as a Bartender with Cameron Mitchell Restaurants and as a Benefits Eligibility and Referral Social Worker. Excelled in high-volume environments, enhancing customer satisfaction and loyalty through exceptional service and clear communication. Skilled in multitasking and maintaining cleanliness, demonstrated a profound ability to connect with clients and improve their access to essential services.
Overview
14
14
years of professional experience
Work History
Bartender
Cameron Mitchell Restaurants
06.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Del Frisco's Restaurant Group Inc.
05.2011 - 12.2015
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Benefits Eligibility and Referral Social Worker
Department of Transitional Assistance
04.2011 - 05.2013
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Education
Health Science
North Shore Community College
Danvers, MA Bachelor of Arts - Social Work
Salem State University
Salem, MA05-2011
Baking & Pastry Arts
Johnson & Wales University
Providence, RISkills
- Strong multitasking
- Customer Service
- Highly reliable
- Patience and Tolerance
- Engaging personality
- Cleanliness and hygiene
- Clear and effective communication
- Team player attitude
Timeline
Bartender
Cameron Mitchell Restaurants
06.2016 - Current
Bartender
Del Frisco's Restaurant Group Inc.
05.2011 - 12.2015
Benefits Eligibility and Referral Social Worker
Department of Transitional Assistance
04.2011 - 05.2013
Health Science
North Shore Community College
Bachelor of Arts - Social Work
Salem State University
Baking & Pastry Arts
Johnson & Wales University
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