Amanda Opthof
Greenbrier,TN
Summary
Friendly and energetic Front Desk Receptionist with
8 years of experience providing exceptional customer
service to patients in a healthcare environment. Skilled
at facilitating efficient flow of patients from check-in to check-out. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Front Desk Medical Receptionist
The Vision Care Center
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient data including insurance, demographic and health history to keep information current.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing .
Appointment Setter
SMA Alliance Inc.
- Set appointments with salespeople and potential customers.
- Addressed client inquiries and updated database information.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective clients.
- Researched potential clients and markets to prepare for appointments.
Front Desk Receptionist
Rivergate Psychatric Behavioral Health
- Organized paperwork such as charts and reports for office and patient needs.
- Completed clerical duties and tasks for clinic administration.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Obtained payments from patients and scanned identification and insurance cards.
Front Desk Receptionist
Dr.Hawkins,Felch & Kerr
- Organized paperwork such as charts and reports for office and patient needs.
- Completed clerical duties and tasks for clinic administration.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing .
- Scheduled, rescheduled and handled cancelled appointments for patients.
Customer Service Representative
Nashville Finance Co
- Recommended loan approvals and denials based on customer loan application reviews.
- Developed prospects for new loans by conducting [Number] cold calls weekly.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Patient Service Representative
The Pain Management Group
09.2020 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patients in and out and collected payments.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Maplewood High School
Nashville, TN4 2000
Skills
- Insurance claim
- Reminder calls
- Patient Scheduling
- Electronic Medical Records
- MS Office
- Medical office administration
- Appointment Scheduling
- Insurance Verification
- Payment collection
Timeline
Patient Service Representative
The Pain Management Group
09.2020 - Current
Front Desk Medical Receptionist
The Vision Care Center
Appointment Setter
SMA Alliance Inc.
Front Desk Receptionist
Rivergate Psychatric Behavioral Health
Front Desk Receptionist
Dr.Hawkins,Felch & Kerr
Customer Service Representative
Nashville Finance Co
High School Diploma -
Maplewood High School
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