Amanda loveland
assistant manager
Coral,MI
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Viking Grocery-Citgo
Howard City, MI
06.2021 - 08.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed 8 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for 8 employees.
- Supervised 60 guests at front counter, answering questions regarding products.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Management Trainee
Handee Hugo
Asheboro, NC
03.2018 - 09.2019
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Excelled in every store position and regularly backed up front-line staff.
- Created internal control of day-to-day transactions and punctually opened and closed business.
- Aligned team actions with company policies and industry standards.
- Forecasted business needs and scheduled employees to meet expected demands.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Managed and mentored team of 6 employees.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Oversaw activities of 6-person team completing [cashier] and equipment cleaning, disciplining and motivating employees to maximize performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Enhanced supervisory and leadership abilities by working closely with mentoring District managers.
Education
High School Diploma -
White Cloud High School
White Cloud, MI05.2003
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff, AZ 09.2016 - 05.2020
Skills
- Problem Anticipation and Resolution
- Time Management
- Finance and Accounting Oversight
- POS Terminal Operations
- POS systems
- Staff Management
- Liquor laws and regulatory compliance
- Accurate money handling
- Hourly shift management
- Bank deposit procedures
- Training and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
a negative mind will not produce a positive life
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work from home optionWork-life balanceHealthcare benefitsCareer advancementAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Timeline
Store Manager
Viking Grocery-Citgo
06.2021 - 08.2022
Management Trainee
Handee Hugo
03.2018 - 09.2019
Bachelor of Science - Psychology
Northern Arizona University
09.2016 - 05.2020
High School Diploma -
White Cloud High School