Amanda Orne
Summary
A driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Passionate leader with know-how to develop a positive working environment. Knowledgeable in food safety and sanitation protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Production BOH
Le Pain Quotidian
03.2022 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Participated in regular meetings with team members to discuss production updates.
- Made sure that products were produced on time and are of good quality.
Barista/Retail Associate
Le Pain Quotidian
09.2022 - 03.2023
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista/Server
L'artisan Cafe & Bakery
08.2022 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Barista Shift Supervisor
Starbucks
04.2022 - 08.2022
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Barista Trainer
HMSHost
09.2021 - 04.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Taught proper procedures and strategies for success to new employees.
Barista
Coffee Beanery
01.2021 - 05.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
Team Member
The Baked Bear
07.2020 - 10.2020
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
Crew Member
Chipotle
01.2019 - 08.2019
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Team Member
Pollo Tropical
07.2018 - 12.2018
- Contributed to team success by completing jobs quickly and accurately.
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Florida International University
Associate of Arts - Marketing Management And Research
Broward College
05.2025
High School Diploma -
Nova High School
06.2020
Skills
- Shipment Preparation
- Quality Assurance Standards
- Food Preparation and Safety
- Excellent Memory
- Verbal and Written Communication
- Taking Orders
- POS System Expertise
- Order Processing
- Health Code Requirements
- Priority Management
- Financial Management
- Course Planning
Certification
- ServSafe Certified - November 2022 to current
- Microsoft Excel Certified - December 2022 to current
Timeline
Barista/Retail Associate
Le Pain Quotidian
09.2022 - 03.2023
Barista/Server
L'artisan Cafe & Bakery
08.2022 - 09.2022
Barista Shift Supervisor
Starbucks
04.2022 - 08.2022
Production BOH
Le Pain Quotidian
03.2022 - Current
Barista Trainer
HMSHost
09.2021 - 04.2022
Barista
Coffee Beanery
01.2021 - 05.2021
Team Member
The Baked Bear
07.2020 - 10.2020
Crew Member
Chipotle
01.2019 - 08.2019
Team Member
Pollo Tropical
07.2018 - 12.2018
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Florida International University
Associate of Arts - Marketing Management And Research
Broward College
High School Diploma -
Nova High School