Amanda Orozco
Houston,Texas
Summary
Dynamic Lien Negotiator with proven success at M & Y Personal Injury Lawyers, achieving over 50% reductions in lien amounts. Bilingual communicator skilled in negotiation and client relations, consistently delivering high settlements and earning 5-star client reviews. Strong analytical thinker adept at managing complex cases and fostering team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lien Negotiator
M & Y Personal Injury Lawyers
Los Angeles, CA
01.2023 - Current
- Compiled closing statements via Excel with client costs, medical bills, and fees.
- Negotiated a significant reduction in lien amounts, resulting in final agreements that were over 50 percent lower than the initial demand.
- Handled a high volume of cases requiring lien reductions and negotiations.
- Translated the closing statement for native Spanish-speaking clients and resolved any concerns..
- Verified all outstanding liens, med pay, and costs.
- Faxed, photocopied, scanned, and converted or exported/imported documents to and from other applications.
- Negotiated with law firms regarding attorney fees and costs.
- Negotiated aggressively with providers and third-party payers, resulting in clients receiving high settlements.
- Reviewed incoming Medicare, Medi-Cal, Workers' Comp, Collection, and other governmental health provider liens in lien negotiation and resolution.
- Contributed to the team effort by communicating with Spanish Speaking clients regarding the status of their case
- Drafted and sent out correspondence via email, mail, and fax.
- Communicated with health insurance providers, private medical providers, and hospital, ER, and EMS providers in lien negotiation and resolution.
- I communicated with insurance adjusters and Medley adjusters regarding the status of MedPay and MedPay reimbursement.
- Communicated with clients to provide updates on the status of lien negotiations, and advising them on potential outcomes.
- Provided recommendations to clients on the best course of action regarding lien resolution.
- Maintained electronic files in accordance with the firm's policies and procedures.
- Documented all communication and negotiations related to liens.
- Coordinated with other departments to obtain necessary information or documents.
- Received 5-star reviews from clients on Google and Yelp for my outstanding performance, resulting in client referrals.
- Received referrals from previous clients, resulting in higher intake for the firm's success.
Paralegal
Adame Garza, LLP
Houston, Texas
01.2016 - 01.2022
- Obtained and analyzed legal research for 2+ partners, receiving recognition from attorneys for attention to detail
- Generated reports per attorney requests for 100+ cases, developing legal motions, arguments, and other pertinent case documentation.
- Improved cases status by monitoring closely to maintain 100% compliance
- Organized key information for pending and active cases utilizing multiple softwares
- Inputed and filed lien documentation from 3rd party providers for production in litigation
- Communicated with clients weekly, resolving concerns and questions
- Monitored the records department to ensure incoming medical requests were accurate and prompt
- Assisted in drafting, proofreading, editing, organizing and notarizing legal documentation
- Assisted medical experts in regards to retrieving evidence for reports to produce in trial
- Coordinated case scheduling with experts, defense attorneys, clients, witnesses, insurance adjusters, videographers, and court reporters to ensure attendance of all entities in reference to depositions, mediations, and trial.
- Organized a high volume case load, expediting settlement of cases
- Designed documentation for trial such as exhibits, trial notebooks, and other pertinent evidence before trial deadlines
- Filed legal documentation according to court deadlines such as Affidavits, Discovery, Exhibits, Motions, and Pleadings via Pro Doc Efile
- Negotiated alongside insurance companies to reach a settlement in Pre-Litigation matters
- Distributed incoming correspondence and mail
- Provided periodic updates to attorneys in reference to attempted services by process server
- Confirmed client billing and reduced accounts with health providers to the lowest balances
- Calendared Appointments via remote access between attorney and clients
- Tracked case expenses, subrogation claims, client billing through excel
- Utilized Microsoft Teams to archive active, pending, and closed casesPro Doc Efiling
- Quickbooks
- Research
- Organization
- Data Entry
- Proficient with Zoom, Dropbox, Microsoft Teams, 3CX, Salesforce, Docusign, Clio, Sharepoint, ProDoc, Westlaw, LexisNexis, Clear, TLOxp, Public Data, and Microsoft Office 365
Accounts Receivable Clerk
Realty Associates
Houston, Texas
01.2013 - 01.2016
- Created account reconciliations and obtained supporting documentation
- Verified account discrepancies by securing and investigating information
- Assisted agents with questions and concerns
- Performed monthly and year-end closing statements; reviewed accounts and identified unusual transactions
- Managed bank accounts and gathered tax information for internal audits
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
Education
Bachelor of Arts - Political Science
University of Houston
Houston, Texas01.2021
Associates of Arts -
Lone Star College - Kingwood
Kingwood, Texas01.2014
Skills
- Time management
- Ability to work independently
- Excellent communication
- Task prioritization
- Building rapport
- Analytical thinking
- Problem-solving abilities
- Critical thinking
- Team collaboration
- Administrative
- Leadership
- Strong attention to detail
- Personable
- Coordination
- Legal research
- Case monitoring
- Settlement negotiation
- Lien negotiation
- Document management
- Bilingual
- Conflict resolution
- Client communication
- Reliability
- Assertiveness
- Negotiation techniques
- Effective communication
Certification
- Notary Public
- Life & Health Insurance Licensed
- Property and Casualty Licensed
Languages
Spanish
Professional
References
References available upon request.
Timeline
Lien Negotiator
M & Y Personal Injury Lawyers
01.2023 - Current
Paralegal
Adame Garza, LLP
01.2016 - 01.2022
Accounts Receivable Clerk
Realty Associates
01.2013 - 01.2016
Bachelor of Arts - Political Science
University of Houston
Associates of Arts -
Lone Star College - Kingwood
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