Amanda Orozco
Las Vegas
Summary
Versatile and customer-focused server/ bartender with 10+ years of experience in the hospitality industry, excelling in guest services and bartending. Proven ability to enhance customer satisfaction through attentive service and effective complaint resolution. Skilled in managing high-volume environments, training staff, and maintaining compliance with health regulations. Food Handler Certification and TAM Alcohol Awareness, Sheriff Card. committed to delivering memorable experiences in fast-paced settings
Overview
18
18
years of professional experience
Work History
Bartender
Toms Watch Bar
09.2024 - Current
- Facilitated efficient service for increased customer traffic during events and busy periods.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Executed opening and closing tasks efficiently to maintain shift preparedness.
- Ensured bar was consistently stocked to fulfill customer requirements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Balanced till at shift's end by accurately managing cash and card transactions.
Server/ Bartender
Rosa Mexicano
09.2023 - 09.2024
- Upheld dining area standards to provide a welcoming environment for patrons.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Managed slow periods by restocking supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Enhanced efficiency of table turnover by strategically handling reservations and seating plans.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Cocktail Server
Fontainebleau
12.2023 - 05.2024
- Maintained high service standards through frequent guest check-ins.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Provided expert recommendations tailored to individual tastes, showcasing deep menu knowledge.
- Communicated with guests to record orders and assess needs.
- Boosted sales during promotional events by effectively communicating special offers and recommendations to guests.
Front Desk/Guest Experience
MGM Grand
03.2022 - 02.2024
- Showcased self-motivation and commitment to tasks.
- Maintained efficiency and focus in demanding work environments.
- Demonstrated ability to work effectively alone and with others.
- Showcased proficiency in mastering new concepts and responding effectively to changing conditions.
- Excellent communication skills, both verbal and written.
- Contributed to team dynamics by delivering support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Executed assignments with a strong focus on detail.
- Employed critical thinking to deconstruct challenges, appraise alternatives, and reach conclusions.
Server
Yard House
03.2016 - 06.2022
- Ensured quick and attentive service of food and drinks to meet customer expectations.
- Managed numerous tables concurrently while maintaining high standards of service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed duties to facilitate efficient opening and closing of dining area.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Managed cash transactions with precision, achieving equilibrium in daily financial documentation.
- Implemented health and safety measures to maintain sanitary environments for all.
- Facilitated smooth communication with kitchen personnel to achieve customer satisfaction.
- Addressed customer queries, proposed items, and logged order information.
Server
Grand Lux Cafe Venetian
08.2021 - 04.2022
- Coordinated with colleagues to maintain efficient workflow and high-quality service.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Managed rapid workflow to achieve timely order fulfillment during busy periods.
- Upheld sanitary standards by regularly cleaning tables and workspaces.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled complimentary items through POS system.
Server
Eureka Burger
08.2021 - 03.2022
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier/ Manager
McDonald's
08.2007 - 04.2016
- Oversaw daily cash deposits, guaranteeing precision and prompt bank submission.
- Conducted precise drawer counts at shift commencement and conclusion.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Addressed customer issues promptly to ensure satisfaction.
Server/Supervisor
Olive Garden Restaurant
04.2013 - 03.2016
- Instructed new servers on maintaining high standards of guest service.
- Maintained accuracy in financial transactions while upholding security protocols.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Increased sales through strategic upselling techniques.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Supported management in conducting performance evaluations for server staff, identifying areas for improvement and professional growth opportunities.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
- Ensured dining room and workspaces remained tidy by bussing and resetting tables.
Education
High School Diploma -
William WorkMan High School
City Of Industry, CASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Cleanliness and hygiene
- Customer service expertise
- Handling difficult customers
- Hospitality service expertise
- Alcohol awareness
- Food service
- Aloha POS
- Food and beverage service
Timeline
Bartender
Toms Watch Bar
09.2024 - Current
Cocktail Server
Fontainebleau
12.2023 - 05.2024
Server/ Bartender
Rosa Mexicano
09.2023 - 09.2024
Front Desk/Guest Experience
MGM Grand
03.2022 - 02.2024
Server
Grand Lux Cafe Venetian
08.2021 - 04.2022
Server
Eureka Burger
08.2021 - 03.2022
Server
Yard House
03.2016 - 06.2022
Server/Supervisor
Olive Garden Restaurant
04.2013 - 03.2016
Cashier/ Manager
McDonald's
08.2007 - 04.2016
High School Diploma -
William WorkMan High School
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