AMANDA ORTIZ
Harriman
Summary
Results-driven professional with 4+ years of property management experience. Proven track record in maximizing occupancy, enhancing tenant satisfaction, and optimizing operations. Skilled in resident retention, event planning, and compliance, with a focus on innovative marketing strategies. Strong leadership and communication abilities, committed to proactive problem-solving. Ready to leverage expertise to drive property performance and deliver exceptional service.
Overview
6
6
years of professional experience
Work History
Community Consultant
AvalonBay Communities
01.2023 - Current
- Managed daily operations and tenant-related activities, including communication with tenants, applicants, and prospects via calls, emails, packages, and tours, as well as processing applications.
- Conducted weekly Net Promoter Score (NPS) outreach to support resident retention and enhance online review ratings.
- Contributed to Online Reputation Management by securing 45+ five-star reviews within the first year.
- Coordinated and organized monthly resident events, including scheduling and budgeting.
- Submitted weekly LRO reports detailing competitor pricing for market analysis.
- Liaisoned with the Township to coordinate and schedule weekly occupancy inspections.
Business to Business Sales Consultant
Staples Corporate
01.2021 - 01.2023
- Acted as a liaison between internal teams and clients, offering expert-level advice and strategic recommendations.
- Developed and implemented performance goals, metrics, and objectives for the sales department to drive results.
- Provided leadership, guidance, and coaching to sales representatives, fostering a high-performance team culture.
Leasing Manager & Team Lead
GMH Communities
01.2019 - 01.2021
- Managed the daily activities and overall operations of the team, coordinating efforts with tenants, vendors, and property management.
- Established and implemented leasing goals to meet monthly key performance indicators while leading a high-performing leasing team.
- Oversaw property marketing strategies and managed social media platforms to enhance visibility and engagement.
- Compiled and submitted regular competitor pricing reports to provide market insights and support strategic decision-making.
- Planned and executed monthly resident events, overseeing all aspects including coordination, budgeting, and scheduling to enhance community engagement.
Education
Bachelor of Science - Food Service Management
Johnson & Wales University
05.2021
Skills
- Team Management
- Customer Retention
- Sales & Marketing Strategy
- Leadership & Collaboration
- Training & Development
- Time Management
- Strategic thinking
- Detail Oriented
Websites
Timeline
Community Consultant
AvalonBay Communities
01.2023 - Current
Business to Business Sales Consultant
Staples Corporate
01.2021 - 01.2023
Leasing Manager & Team Lead
GMH Communities
01.2019 - 01.2021
Bachelor of Science - Food Service Management
Johnson & Wales University
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