Summary
Work History
Education
Skills
Languages
Timeline
Generic

Amanda Ortiz

Dallas,TX

Summary

Adept at reception desk management and renowned for exceptional customer service, I excelled at Forney Collision by enhancing client satisfaction and streamlining appointment scheduling. Leveraging automotive software expertise and a keen eye for detail, I significantly contributed to maintaining a professional and welcoming environment, ensuring high-quality service delivery.

Work History

Front Desk Receptionist

Forney Collision
Forney, TX
01.2025 - Current
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Managed company database and ensured the accuracy of contact information.
  • Updated and recorded customer or client information to maintain accounts.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Scheduled and confirmed appointments.

Education

High School Diploma -

Woodrow Wilson High School
Dallas, TX
05-2026

Skills

  • Reception desk management
  • Scheduling appointments
  • Travel arrangements
  • Automotive software
  • Strong customer service
  • Repair quality inspections
  • Cost estimation
  • Repairs scheduling
  • Service estimates

Languages

English
Full Professional
Spanish
Professional

Timeline

Front Desk Receptionist

Forney Collision
01.2025 - Current

High School Diploma -

Woodrow Wilson High School
Amanda Ortiz