Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

AMANDA ORTIZ

Deltona

Summary

Professional residential cleaning specialist with strong focus on delivering high-quality results and maintaining cleanliness. Adept at both individual and team collaboration, ensuring tasks are completed efficiently and to high standards. Skilled in various cleaning techniques, time management, and adapting to changing needs. Reliable and flexible, consistently meeting and exceeding expectations in maintaining pristine living environments.

Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

7
7
years of professional experience

Work History

Residential House Cleaner

Handy Cleaning Service
04.2022 - Current
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Sanitized apartments after move-out or prior to move-in.
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
  • Exceeded client expectations to garner future services.
  • Provided excellent house cleaning and maid services to clients.
  • Optimized scheduling processes for improved time management that allowed for more appointments per day.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Collected payment for services rendered and provided client with billing receipts.
  • Informed and sold clients on additional services.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Washed and put away kitchen dishes, utensils and glassware.

Delivery Driver

Uber Eats
03.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Grocery Stocker

Aldi
10.2023 - 03.2025
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
  • Answered customer questions and provided detailed product information.
  • Facilitated timely product rotation, ensuring freshness and minimizing waste.
  • Checked aisles for spills to complete quick clean-up.
  • Greeted customers and directed to requested products.
  • Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
  • Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
  • Optimized the use of storage space by consolidating overstock items, creating a more organized backroom area.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Interacted with guests in friendly and knowledgeable way.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves to match planogram images and instructions.
  • Participated in seasonal resets, rearranging store layouts according to planograms for improved customer navigation experiences.

Executive Assistant

Come as You Are Ministry
03.2021 - 08.2022
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Used advanced software to prepare documents, reports, and presentations.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Filed paperwork and organized computer-based information.

Housekeeping

Lakeland regional hospital
01.2020 - 04.2021
  • Cleaned all areas of the hospital by performing routine cleaning of patient rooms, nursing units, offices, clinical areas, waiting areas, lobbies, and restrooms. Demonstrate ability to utilize the appropriate chemicals and supplies according to procedure. Duties described making beds, changing linens, restocking medical supplies.
  • Contributed to overall facility cleanliness by performing routine housekeeping tasks in assigned areas.
  • Maintained a safe and clean environment for residents through diligent housekeeping and sanitation practices.
  • Performed housekeeping functions to maintain compliant, audit-ready operations.
  • Coordinated with housekeeping and maintenance departments to address any urgent issues promptly.
  • Applied exceptional housekeeping skills to keep lobby areas tidy and clean.

Sales associate/ Cashier

Big Lot store
10.2018 - 03.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Front Desk Receptionist

Beacon advanced Eye Care
03.2018 - 09.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected all types of payments, processed transactions and updated relevant records.

Education

Diploma -

Gateway High school
Kissimmee, Florida

Skills

  • Critical Thinking
  • Handling Pressure
  • Leadership
  • Problem Solving
  • Time management
  • Multi-tasking
  • Organization
  • Customer service
  • Deep cleaning expertise
  • Reliability and punctuality
  • Residential cleaning
  • Chemical handling
  • Budget control
  • Detail-oriented
  • Customer-oriented

Hobbies and Interests

Creative writing, Art, Reading, Travel, Family oriented

Languages

English
Full Professional

Timeline

Grocery Stocker

Aldi
10.2023 - 03.2025

Residential House Cleaner

Handy Cleaning Service
04.2022 - Current

Delivery Driver

Uber Eats
03.2021 - Current

Executive Assistant

Come as You Are Ministry
03.2021 - 08.2022

Housekeeping

Lakeland regional hospital
01.2020 - 04.2021

Sales associate/ Cashier

Big Lot store
10.2018 - 03.2019

Front Desk Receptionist

Beacon advanced Eye Care
03.2018 - 09.2018

Diploma -

Gateway High school

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AMANDA ORTIZ