Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Amanda Ortiz

Sheridan,WY

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Store Manager

Americash
Sheridan, US
01.2022 - 08.2025
  • Company Overview: Wyoming Financial Lenders
  • Wyoming Financial Lenders
  • Oversaw daily store operations and maintained high customer service standards.
  • Trained and mentored staff to enhance team performance and service quality.
  • Implemented promotional strategies to increase product visibility and sales engagement.
  • Monitored financial transactions to ensure compliance with company policies.
  • Developed staff schedules to optimize coverage during peak business hours.
  • Resolved customer inquiries and complaints with a focus on satisfaction.
  • Conducted regular audits of store displays to ensure merchandising standards were met.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Ensured compliance with safety regulations and company policies.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Developed strategies to maximize sales and profitability.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Program Director

Normative Services
09.2020 - 04.2021
  • Led program development initiatives to enhance service delivery standards.
  • Managed team of professionals to ensure compliance with regulatory requirements.
  • Coordinated training sessions for staff to improve skills and knowledge.

Group leader

NSI Academy
Sheridan, US
01.2019 - 04.2021
  • Quickly moved up to group leader from youth counselor

Head Housekeeper

Comfort Inn by Choice Hotels
Sheridan, US
05.2017 - 04.2019
  • Check rooms, laundry, scheduling maintaining breakfast area

Assistant Manager

Family dollar
10.2015 - 07.2016
  • Open/close store daily deposits maintain everyday operation

Payroll Manager

Northern Arapaho Tribe
05.2006 - 09.2010
  • Calculate hours sick /annual
  • Disburse payroll checks
  • Calculate payroll taxes quarterly

Education

Associate - Accounting

Central Wyoming College

High school or equivalent -

Chemawa Indian School
Salem, OR

Skills

  • Packaging
  • Training
  • Inventory
  • Tax Experience
  • Financial Statement Preparation
  • Hotel Experience
  • Front Desk
  • Financial Report Writing
  • Mentoring
  • Accounting
  • Scheduling
  • Case management
  • Computer Literacy
  • Management
  • Sales
  • General Ledger Accounting
  • Debt collection
  • Customer account management
  • Payment negotiation
  • Customer relationship management
  • Operational performance improvement
  • Effective communication
  • Conflict resolution
  • Problem solving
  • Time management
  • Ledger management
  • Team building
  • Performance improvement techniques
  • Customer research
  • Goal-oriented mindset
  • Assertiveness
  • Performance improvements
  • Complex Problem-solving
  • Collections best practices
  • Persuasion techniques
  • Negotiation
  • Payment acceptance
  • Client relations
  • Account management
  • Patience and persistence
  • Stress tolerance

Certification

  • CPR Certification
  • CPA

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Store Manager

Americash
01.2022 - 08.2025

Program Director

Normative Services
09.2020 - 04.2021

Group leader

NSI Academy
01.2019 - 04.2021

Head Housekeeper

Comfort Inn by Choice Hotels
05.2017 - 04.2019

Assistant Manager

Family dollar
10.2015 - 07.2016

Payroll Manager

Northern Arapaho Tribe
05.2006 - 09.2010

Associate - Accounting

Central Wyoming College

High school or equivalent -

Chemawa Indian School

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