Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMANDA OSMOND

Chicago,IL

Summary

Motivated and hardworking with excellent communication and interpersonal skills looking to gain more valuable knowledge and experience in professional healthcare.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Misericordia
07.2021 - Current
  • Provide guidance to clients in order to help them achieve their goals and objectives related to independent living skills
  • Record client pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Administer medications to patients based on physician or nurse guidelines
  • Maintain accurate records of client data including incident reports, progress notes, treatment plans
  • Develop positive relationships with clients through trust building activities and by providing emotional support
  • Provide compassionate and patient care to individuals with disabilities in a residential setting
  • Demonstrate effective communication skills, both verbal and written, when interacting with clients, families, and other professionals
  • Engage in crisis intervention techniques when needed in order to de-escalate situations quickly and safely
  • Prepare and serve food for clients following special prescribed diets
  • Identify changes in client status or needs and communicated to supervisor.
  • Supervise and assist clients during showers and baths
  • Encourage individuals to participate in leisure and social activities
  • Respond promptly and positively to client requests for assistance
  • Attend team meetings to discuss the development of each client's plan of care and provide updates on their progress
  • Follow infection control and safety policies and guidelines
  • Participate in professional development workshops geared towards improving job-related skills and knowledge base
  • Document delivery of quality care in client's clinical record.
  • Establish personal relationships with clients to maintain comfort
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.

Food and Beverage Staff

The Carrington at Lincolnwood (Senior Living)
08.2019 - 07.2021
  • Performed cashiering functions by closing checks and preparing end-of-shift paperwork
  • Developed strong communication and customer service skills while working as a Food and Beverage Server in a fast-paced environment
  • Utilized knowledge of ingredients in menu items to provide customers with accurate information about their meals
  • Maintained cleanliness standards in the dining room by wiping down tables after each seating
  • Prepared drinks by following recipes and preparation techniques
  • Greeted customers warmly upon arrival and provided them with menus that highlighted daily specials
  • Maintained an organized work area, ensuring all items were properly stocked and stored according to health code regulations
  • Provided efficient and courteous service to guests, including taking food orders and delivering drinks in a timely manner
  • Assisted with food preparation and packaging
  • Performed tasks such as setting tables, stocking supplies, cleaning dining areas, refilling condiments, and washing dishes quickly and efficiently
  • Retained thorough knowledge of menus and current specials to inform guests
  • Promoted clean, safe, and neat environment to foster pleasant dining experiences
  • Communicated with back-of-house staff to correctly deliver food and beverage orders

Education

Bachelor of Science (B.S.) - Business Administration (marketing management)

Central University College
Accra,Ghana
12.2007

Skills

  • Client progress documentation
  • ADL support
  • Behavioral Management
  • Direct Patient Care
  • First aid, safety and CPR
  • Medication Administration
  • Computer literacy
  • Basic knowledge in cybersecurity
  • Efficient use of MAR software
  • Good team collaboration
  • Adaptive equipment use
  • Crisis intervention
  • Effective communication
  • Infection Control
  • Patient Ambulation
  • Good Interpersonal Communication
  • Easily adaptable
  • Charting and documentation
  • Infection control procedures

Certification

  • CPR/AED
  • Certified Medication Aide (CMA) - State Departments of Health.
  • Direct Support certification
  • Food Safety Manager Certification – ServSafe or National Restaurant Association.

Timeline

Direct Support Professional

Misericordia
07.2021 - Current

Food and Beverage Staff

The Carrington at Lincolnwood (Senior Living)
08.2019 - 07.2021

Bachelor of Science (B.S.) - Business Administration (marketing management)

Central University College

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AMANDA OSMOND