Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Osterhaut

Pahrump,NV

Summary

Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Holiday Inn Express Hotel Suites
Pahrump, NV
09.2024 - Current
  • Assisted callers and welcomed guests, providing information and direction.
  • Maintained exceptional service quality in alignment with company regulations.
  • Ensured accurate and efficient handling of payments.
  • Created daily reports summarizing occupancy levels and revenue figures.
  • Adhered strictly to safety regulations set by company standards.

Housekeeper

Holiday Inn Express Hotel Suites
Pahrump, NV
10.2024 - 01.2025
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.

Daycare Teacher

Carrousel Family Child Care
Pahrump, NV
02.2023 - 09.2024
  • Read stories to children and taught painting, drawing, and crafts.
  • Collaborated with colleagues to brainstorm ideas for classroom activities.
  • Sparked creativity and imagination by helping children discover new things each day.

Office Manager

Two Star Towing
Pahrump, NV
06.2020 - 07.2022
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Reviewed files and records to obtain information and respond to requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained filing system for records, correspondence and other documents.
  • Supervised staff members, organized schedules and delegated tasks.

Dispatcher Manager

Two Star Towing
Pahrump, NV
08.2017 - 07.2022
  • Assisted with hiring qualified candidates for open dispatcher positions.
  • Developed policies for driver safety and customer service.
  • Prepared daily work and run schedules.
  • Utilized dispatch software to streamline operations and provide accurate, real-time information to stakeholders.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Maintained compliance with local laws related to transportation regulations.
  • Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
  • Created and maintained daily, weekly, and monthly reports of all dispatching activities.
  • Fielded incoming calls, answered questions and transferred calls internally.

Education

Some College (No Degree) - BBA

Great Basin College
Pahrump, NV

Skills

  • Customer service
  • Payment processing
  • Occupancy reporting
  • Reservation management
  • Safety compliance
  • Conflict resolution

Timeline

Housekeeper

Holiday Inn Express Hotel Suites
10.2024 - 01.2025

Front Desk Agent

Holiday Inn Express Hotel Suites
09.2024 - Current

Daycare Teacher

Carrousel Family Child Care
02.2023 - 09.2024

Office Manager

Two Star Towing
06.2020 - 07.2022

Dispatcher Manager

Two Star Towing
08.2017 - 07.2022

Some College (No Degree) - BBA

Great Basin College

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