Amanda Oswald
Pocatello,ID
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Patient Family Partner on QI Team
University of Utah Primary Children's Outpatient
03.2021 - Current
- Attend Bi-weekly virtual meetings to offer insights from the family's perspective to help identify gaps or areas of improvement in patient care.
- Highlight issues that families face, such as communication with medical staff, treatment adherence, or emotional and financial burdens.
- Ensure that care plans and practices are designed to include the family in decision-making, education, and support.
- Help the team interpret patient and family feedback (e.g., satisfaction surveys, interviews) with an understanding of what matters most to families.
- Work with the team to develop or refine care plans that align with the needs and preferences of families.
HR Coordinator
J.R. Simplot Don Plant
03.2010 - 04.2015
- Acted as a point of contact for employee inquiries regarding HR policies, benefits, payroll, and other work-related matters.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Supported benefits administration, including open enrollment and benefits inquiries.
- Assisted with payroll processing, including data entry, timesheet verification, and payroll discrepancies.
- Worked with outside vendors to get employee incentive items ordered
- Helped coordinate plant and community events.
Production/Maintenance Administrative Assistant
J.R. Simplot Don Plant
08.2007 - 03.2010
- Managed confidential hourly employee files for Plant Supervisors.
- Accurately entered in production data that reports Daily Production numbers to upper Management.
- Edit/update vital work procedures that help the company succeed in being safe and efficient.
- Updated and posted weekly Maintenance and Production schedules on time per Union contract.
- Worked with Management in updating reports that go to upper Management and Corporate Headquarters.
- Entered in and organize hourly employee vacations per union contract.
- Efficiently sorted and distributed incoming mail to appropriate departments, ensuring timely delivery.
- Promptly took care of assigned tasks given on a daily basis.
- Helped coordinate plant and community events.
Education
High School Diploma -
Burley High School
Burley05.2001
No Degree -
Certified Nursing Assistant
College Of Southern Idaho05-2006
Timeline
Patient Family Partner on QI Team
University of Utah Primary Children's Outpatient
03.2021 - Current
HR Coordinator
J.R. Simplot Don Plant
03.2010 - 04.2015
Production/Maintenance Administrative Assistant
J.R. Simplot Don Plant
08.2007 - 03.2010
High School Diploma -
Burley High School
No Degree -
Certified Nursing Assistant
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