Amanda Otero
Albuquerque,NM
Summary
Proven Handy Person with a track record of enhancing client comfort and convenience at Leaf the Mowing 2 the Gals. Specializes in appliance installation and plumbing maintenance, coupled with exceptional customer service skills. Demonstrated ability to manage urgent repairs and maintain meticulous quality control, ensuring client satisfaction and repeat business.
Overview
20
20
years of professional experience
Work History
Handy Person
Leaf the Mowing 2 the Gals
05.2014 - Current
- Installed various home appliances to improve client comfort and convenience.
- Maintained high levels of quality control with meticulous attention to detail in all performed tasks.
- Prioritized urgent repair requests, minimizing downtime for clients experiencing critical issues.
- Adapted to varied work environments, efficiently switching between residential and commercial projects as needed.
Caregiver
Home Instead
Albuquerque, NM
09.2020 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate
Davis True Value
09.2013 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor Of Administrative Studies - Criminal Justice
Skills
- Electrical Repairs
- Lock replacement
- Garage Door Repair
- Drywall Installation
- Plumbing Maintenance
- Light fixture installation
- Appliance Installation
- Landscaping knowledge
- Drain Unclogging
- Carbon monoxide detector testing
- Painting
- Appliance Repair
- Landscaping and groundskeeping
- Emergency Repairs
- Issue Troubleshooting
- Flexible and Adaptable
- Valid Driver's License
- Equipment Maintenance
- Organization and Multitasking
- Attention to Detail
- Safety Management
- Drywalling
- Time Management
- Repair and Maintenance
- Cleaning and sanitizing
- Team Leadership
- Team Collaboration
- Effective Communication
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Client Service
- Store Opening and Closing
- Customer Needs Assessment
- Sales Strategies
- POS System Operation
- Merchandising knowledge
- Upselling
- Adapt to diverse groups
- Cleaning techniques
- Guest Relations
- Building rapport
- Merchandise Display
- Display Setup
Languages
Spanish
Native or Bilingual
Timeline
Caregiver - Home Instead
09.2020 - 05.2021
Handy Person - Leaf the Mowing 2 the Gals
05.2014 - Current
Sales Associate - Davis True Value
09.2013 - 05.2018
American InterContinental University - Bachelor Of Administrative Studies, Criminal Justice
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