Summary
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst

Amanda C. Owens

Livermore, CA,CA

Summary

  • Seasoned hospitality provider with experience in devising marketing and event strategies leading to sustained business growth. Accomplished in creating inspirational workplace cultures and developing high-performing sales, marketing, and event planning teams.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
  • Enthusiastic leader and dedicated employee with integrity, strong work ethic and great leadership skills. Over 5 years of experience building revenues, improving processes and driving business growth through periods of ranging market health. Exceptionally aware of early warning signs of economic downturn with strategic adaptability.

Work History

Event Operations Coordinator

The Pleasanton Catering Company
Pleasanton, CA
02.2020 - 02.2022
  • Helped rebuild company structure after re-opening, including on site support as well as remote management.
  • In charge of hiring and maintaining employee files for a staff over 75.
  • Coordinated event schedules and timelines for catering events.
  • Managed all ordering needs from rental vendors.
  • Coordinated weddings, reunions, and corporate meetings remotely.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Coordinated contracts, plating guides and team training manuals.
  • Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
  • Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.

Server/Bartender

Faz Restaurants
Pleasanton, CA
08.2018 - 11.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders and close out to close out register.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.

Barista/Bartender/Supervisor of Operations

Lakeside Coffee/Roundhouse/Moana
San Ramon, CA
01.2017 - 08.2018
  • Helped establish training structure including drink preparation, operations, and providing superlative customer service for multiple new business locations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.

Catering Shift Supervisor, Server/Lead Bartender

Nor Cal Staffing
Livermore, CA
01.2016 - 01.2017
  • Developed and enhanced job assignments for catering team.
  • Responded to and resolved customer questions and concerns.
  • Assisted owner in gathering proper payroll information from staff on a Bi-weekly bases.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Inspected dishes and utensils for cleanliness.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Actively listened to customers, handled concerns quickly and escalated major issues to upper management.
  • Developed and maintained courteous and effective working relationships.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Education

No Degree - Interior Architectural Design

The Academy of Art College
San Francisco

Skills

  • Aloha POS menu set up
  • Proficient in Excel
  • Studied Auto CAD
  • 2 years Sales Experience
  • Impeccable customer service/hospitality
  • Business Consultant
  • Staff Leadership
  • Staff Training
  • Meeting Support
  • Event Planning/Coordination

Accomplishments

  • 2016 CA ServSafe Food Service Program for Management

Timeline

Event Operations Coordinator

The Pleasanton Catering Company
02.2020 - 02.2022

Server/Bartender

Faz Restaurants
08.2018 - 11.2019

Barista/Bartender/Supervisor of Operations

Lakeside Coffee/Roundhouse/Moana
01.2017 - 08.2018

Catering Shift Supervisor, Server/Lead Bartender

Nor Cal Staffing
01.2016 - 01.2017

No Degree - Interior Architectural Design

The Academy of Art College
Amanda C. Owens