Amanda Owens (Hall)
Manchester,NH
Summary
Quality Control Team Leader at DENSO Manufacturing Tennessee, skilled in quality process audits and operational excellence. Proven track record in enhancing product compliance and driving continuous improvement initiatives. Adept at utilizing quality tools and fostering teamwork, while maintaining a strong focus on safety and regulatory compliance.
Being a QC team leader fostered and enhanced my natural ability to muli-task, prioritize and manage time efficiently. It allowed me the opportunity to remain cool under pressure while still completing tasks quickly. It enriched my ability to work with people from all socio-economic backgrounds. I have held meetings with Presidents of Fortune 100 companies as well as lead a group of workers from halfway houses and prison release programs.
Overview
20
20
years of professional experience
Work History
Quality Control Team Leader
DENSO Manufacturing Tennessee
02.2007 - 07.2025
- Assisted in implementing quality control procedures to ensure product compliance with industry standards.
- Conducted inspections of raw materials and finished products to identify defects or inconsistencies.
- Collaborated with team members to maintain cleanliness and organization in quality control areas.
- Supported training sessions for new employees on quality control processes and safety protocols.
- Documented inspection findings and communicated results to relevant departments for corrective action.
- Utilized quality management software to track inspection data and improve reporting accuracy.
- Participated in team meetings to discuss improvements in quality assurance practices and workflows.
- Adapted quickly to changes in production schedules while maintaining focus on quality standards.
- Adapted procedures to mitigate issues and improve deficiencies.
- Revised and drafted policies and procedures to address deficiencies comprehensively.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Maintained service records, coordinated repairs and oversaw preventive maintenance of manufacturing equipment.
- Established rigorous safety measures for high-stakes and potentially dangerous factory environments.
- Reviewed, calibrated and validated equipment used in manufacturing of automotive products.
- Remained compliant with federal, state and municipal regulations related to safety of company and personnel.
- Led a team of quality control professionals, ensuring consistent adherence to company standards.
- Supported continuous improvement initiatives by actively participating in brainstorming sessions focused on enhancing product quality and operational efficiency.
- Developed training programs for new team members, ensuring a thorough understanding of company policies and procedures related to quality control.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Managed a team of 12+ associates across two shifts.
- Lead QC technicians in setting and completing job specific goals and objectives.
Certified Nursing Assistant
Continuum Courtyard
08.2005 - 10.2007
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures, enhancing operational efficiency in patient treatment.
- Monitored vital signs and reported changes to healthcare team, ensuring timely interventions.
- Maintained accurate patient records, contributing to compliance with healthcare standards.
- Trained and mentored new nursing assistants, fostering a supportive learning environment.
- Advocated for patient needs and preferences, enhancing quality of care delivered in the unit.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Completed activities of daily living for patients unable to self-care and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Supported needs of 35+ residents under long-term care.
Education
LNA Certificate - Licensed Nursing Assistant
LNA Health Careers
Manchester, NH09-2025
CNA Certificate - Certified Nurses Aide
Dover Adult Learning Center
Dover NH 12-1999
High School Diploma -
Dover Senior High School
Dover, NH06-1999
Skills
- Quality process audits
- Quality tools
- Operational excellence
- Lead and work in a team to reach a common goal
- Multi-tasking
- Time management
- Documenting for NTSB, OSHA, TOSHA and ISO
Timeline
Quality Control Team Leader
DENSO Manufacturing Tennessee
02.2007 - 07.2025
Certified Nursing Assistant
Continuum Courtyard
08.2005 - 10.2007
LNA Certificate - Licensed Nursing Assistant
LNA Health Careers
CNA Certificate - Certified Nurses Aide
Dover Adult Learning Center
High School Diploma -
Dover Senior High School
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