Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Ozuna

San Antonio

Summary

Results-driven hotel sales professional with proven success in driving group, corporate, and event bookings across dual-branded properties. Skilled in creating targeted sales promotions, building strategic partnerships, and launching high-impact marketing campaigns that consistently meet or exceed revenue goals. Strong track record of developing client relationships, identifying market opportunities, and converting leads into high-yield business. Collaborative leader with a passion for innovation, guest experience, and revenue optimization.

Overview

16
16
years of professional experience

Work History

Dual Sales Manager

Hampton Inn & Suites/Home2 Suites Riverwalk
02.2024 - Current
  • Exceeded group segment revenue goals by 2% YoY, contributing to overall property revenue growth across both Hampton Inn & Suites and Home2 Suites Riverwalk.
  • Spearheaded marketing strategies that drove meeting/event space bookings, achieving and surpassing annual revenue targets.
  • Created and launched targeted promotions to boost group, corporate, and social event bookings — resulting in increased lead volume and booking conversion rates.
  • Developed strategic partnerships with local businesses such as Go Rio Tours to design experiential packages that enhanced guest value and boosted ADR.
  • Conceptualized and led the Experience Soledad St campaign, elevating brand visibility and generating new leads for both leisure and group business.
  • Built and maintained key relationships with downtown San Antonio event venues, driving new business through local partnerships and referrals.

Director of Sales

Aloft Airport - Quorum Hotels & Resorts
06.2021 - 02.2024
  • Exceeded annual group sales goals by 10%, by securing new customer relationships and implementing effective sales strategies.
  • Implemented competitive pricing strategies resulting in exceeding annual RGI Index goal by 5%.
  • Conducted market research to develop rate strategies, contributing to 4% growth in market share.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Evaluated market data to develop and create business strategies and marketing plans.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved sales goals and increased profitability through effective sales strategy and business planning.
  • Connected with prospects through attending open houses with local partners, cold calling and local-area networking.

Sales Manager

Aloft Airport - Quorum Hotels & Resorts
02.2019 - 06.2021
  • Exceeded annual banquet/catering revenue goal by 25%, by implementing innovative events & meeting space packages.
  • Monitored customer booking trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Increased annual gross sales by 3% in the government business segment by negotiating competitive guest room rates and hotel services with new accounts.
  • Drove sales by identifying new and repeat business through prospecting calls, visits, site tours, and net working events..
  • Proactively cultivate, enhance, and leverage external and internal relationships to elevate hotel and market share awareness and drive business.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Developed strategic relationships with top accounts and new clients to foster profitable business initiatives.

Sales Coordinator

Aloft Airport - Quorum Hotels & Resorts
07.2018 - 02.2019
  • Responsible for soliciting assigned accounts to achieve or exceed budgeted rooms revenue and to improve performance in market place.
  • Proactively made sales appointments and cold calls to consistently prospect accounts for Corporate market segment.
  • Responsible for following up with clients through final billing, thank you letters, post - event service evaluations, and lead hand offs.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Improved productivity by increasing customer communication and responding to feedback.

Event Services Manager

Solomon P. Ortiz International Center
05.2017 - 11.2017
  • Managed all production during event preparation and during event to ensure that all event set ups are correct including making decisions about policy, procedures, billing, and staffing.
  • Responsible for planning, coordinating, and facilitating logistics of events throughout center with each department.
  • Assisted all internal and external clients with event logistics and suggested most effective ways to use facility for specific types of functions.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Responsible for securing signed contracts, certificates of insurance, deposits, licenses, and permits by required due dates.

Sales & Marketing Coordinator

Holiday Inn Airport
08.2016 - 05.2017
  • Developed and maintained contact with top accounts through outside sales, calls, telephone solicitation, email correspondence, and networking opportunities.
  • Participated in sales associations related to assigned sales segments, including events and trade shows.
  • Maintained booking activity in accordance with established budgeted goals.
  • Managed and maintained banquet & catering, and conference business in a professional manner.
  • Implemented marketing strategies to generate leads and increase sales revenue.

Evening Operations Manager

Holiday Inn Airport
01.2016 - 08.2016
  • Monitored hotel facilities and team members to ensure a safe/secure environment for team members and guests.
  • Performed regular property walks to ensure furnishings, guest rooms, & public areas are clean and in good repair to ensure guest satisfaction.
  • Worked daily with all department heads to ensure production runs smoothly and efficiently to achieve optimal guest satisfaction.
  • Served as acting manager on duty for any and all issues, guest related or employee related.
  • Developed systems and procedures to improve operational quality and team efficiency.

Front Office Manager

Holiday Inn Airport
07.2015 - 01.2016
  • Controlled room availability and monitored incoming reservations to maximize occupancy levels and revenue daily.
  • Worked directly with the sales department to maintain and coordinate groups for successful check in and to prevent no - shows.
  • Responsible for responding to all guest complaints issues in a courteous and timely fashion.
  • Worked daily to cultivate the front desk staff members to provide industry leading service while improving guest satisfaction scores above Holiday Inn brand standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Operations Manager

Staybridge Suites Stone Oak
06.2013 - 05.2014
  • Responsible for creating & managing all necessary orders that are needed to operate the hotel.
  • Passed 2 QA audits with a 90% score in Cleanliness and 92% score in Guest Service.
  • Monitored and evaluated daily hotel processes and communicated any inefficiencies that may have a negative impact on budget goals.
  • Assisted with the implementation of sales/marketing programs, including sales leads, company approved reservation processes, and walk prevention to maximize room revenue & occupancy.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Guest Service Supervisor

Staybridge Suites Airport
03.2012 - 06.2013
  • Performed front desk managerial & administrative duties such as hotel daily packet, bank deposit, maintaining accounts receivables/payables, front desk schedules, inventories, and attendance tracking.
  • Responsible for updating, developing, and training front desk staff on specific brand requirements.
  • Monitored front office operation of all staff members to ensure company service goals and enrollments goals were met.
  • Provided courteous, friendly guest service by discovering and responding promptly and efficiently to inquiries, requests, and complaints.

Guest Service Agent

Staybridge Suites Airport
01.2010 - 03.2012
  • Responsible for processing guest check/in outs efficiently.
  • Maintained reservations and bookings to ensure the hotel receives maximum revenue and to prevent walks.
  • Maintained the location and types of available rooms as well as the activities and services of the property.
  • Coordinated room status updates with the housekeeping department by notifying housekeeping of all late checkouts, early check ins, special requests, and day use rooms.

Education

Diploma -

Southwest Prepatory
San Antonio
05.2009

Skills

  • Team Management
  • Networking
  • Outside Sales
  • Client Acquisition
  • Sales Strategy Development
  • Strategic Account Development
  • Marketing Strategy
  • Relationship Building
  • Key Account Targeting
  • Client Relationship Management
  • Revenue Forecasting
  • Contract Negotiation
  • Sales Pipeline Management
  • National Account Management

Timeline

Dual Sales Manager

Hampton Inn & Suites/Home2 Suites Riverwalk
02.2024 - Current

Director of Sales

Aloft Airport - Quorum Hotels & Resorts
06.2021 - 02.2024

Sales Manager

Aloft Airport - Quorum Hotels & Resorts
02.2019 - 06.2021

Sales Coordinator

Aloft Airport - Quorum Hotels & Resorts
07.2018 - 02.2019

Event Services Manager

Solomon P. Ortiz International Center
05.2017 - 11.2017

Sales & Marketing Coordinator

Holiday Inn Airport
08.2016 - 05.2017

Evening Operations Manager

Holiday Inn Airport
01.2016 - 08.2016

Front Office Manager

Holiday Inn Airport
07.2015 - 01.2016

Operations Manager

Staybridge Suites Stone Oak
06.2013 - 05.2014

Guest Service Supervisor

Staybridge Suites Airport
03.2012 - 06.2013

Guest Service Agent

Staybridge Suites Airport
01.2010 - 03.2012

Diploma -

Southwest Prepatory

Similar Profiles

CREATE PROFILE