Amanda Pacas-Woolley
Saratoga Springs
Summary
Dynamic professional with extensive experience in customer service and team management at U-Haul. Proven ability to enhance client satisfaction through effective communication and personalized service. Skilled in appointment scheduling and cash handling, consistently fostering strong relationships and driving repeat business. Committed to maintaining high standards of cleanliness and operational efficiency.
Overview
22
22
years of professional experience
Work History
Hairstylist
Self-employeed
01.2012 - 12.2025
- Delivered personalized hairstyling services to diverse clientele, enhancing customer satisfaction and loyalty.
- Managed scheduling and appointments, optimizing daily workflow for efficient service delivery.
- Advised clients on hair care products and techniques, promoting healthy hair maintenance and styling options.
- Install of Extensions, Lashes and permanent Cosmetics
- Developed strong client relationships through effective communication and attentive service, driving repeat business.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Cleaner
Airbnb
04.2020 - 01.2025
- Supervised cleaning operations for multiple Airbnb properties, ensuring high standards of cleanliness and guest satisfaction.
- Collaborated with property managers to address specific cleaning needs and enhance guest experiences.
- Utilized eco-friendly cleaning products to promote sustainability while maintaining hygiene standards.
- Conducted regular inventory checks of cleaning supplies, optimizing usage and reducing costs.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Developed efficient cleaning schedules that minimized downtime between guest check-ins and check-outs.
- Implemented quality control measures to maintain consistency in cleanliness across all properties.
General Manager
Uhaul Moving And Storage
02.2006 - 05.2008
- Assisted in daily operations, learning effective management practices and procedures.
- Supported team in executing operational tasks, ensuring smooth workflow and communication.
- Gained experience with inventory management systems, contributing to efficient stock control processes.
- Collaborated with departments to address issues, enhancing overall team performance and responsiveness.
- Adapted to changing environments, demonstrating flexibility in handling diverse responsibilities.
- Observed best practices in staff training, developing foundational skills for future leadership roles.
- Participated in meetings to understand strategic goals, aligning personal contributions with organizational objectives.
- Developed strong interpersonal skills through regular interaction with team members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Uhaul Moving And Storage
01.2005 - 01.2006
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new employees on company policies and operational procedures.
- Monitored inventory levels, coordinating timely restocking of supplies and equipment.
- Implemented process improvements that enhanced service delivery efficiency.
- Resolved customer inquiries and complaints, fostering positive client relationships.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier
Uhaul Moving And Storage
01.2004 - 01.2005
- Processed customer transactions efficiently, ensuring accuracy and minimizing errors.
- Managed cash register operations, balancing cash drawers at shift end consistently.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of work area to comply with safety standards.
Education
Graduate Certificate - Beautician
Image Works Hair Academy
Spanish Fork, UT04-2011
High School Diploma -
Spanish Fork High School
Spanish Fork, UT05-2002
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Efficient multi-tasker
- Training and coaching
- Staff management
- Customer relations
- Inventory control
- Staff supervision
- Motivation
Timeline
Cleaner
Airbnb
04.2020 - 01.2025
Hairstylist
Self-employeed
01.2012 - 12.2025
General Manager
Uhaul Moving And Storage
02.2006 - 05.2008
Assistant Manager
Uhaul Moving And Storage
01.2005 - 01.2006
Cashier
Uhaul Moving And Storage
01.2004 - 01.2005
Graduate Certificate - Beautician
Image Works Hair Academy
High School Diploma -
Spanish Fork High School