Amanda Pacheco
Brooklyn,NY
Summary
Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Café & HR Manager
Angelika Film Center & Café
08.2018 - Current
- Supervised the café and bar on a regular basis and ensured compliance to all sanitation and safety standards for guests
- Adeptly interacted with external vendors to obtain the best quality in pricing and product
- Educated the team in café, beer & wine products and services in order to upsell as well as suggestive sell our array of products
- Oversaw Beer and Wine department by conducting and following TIPS Training as well as maintaining the keg equipment
- Administered HR duties by conducting interviews, onboarding, training, and executing corrective action
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Ran projection, private events, Q&A's, and in-house marketing, as assigned by the General Manager.
HR Manager
AMC Lincoln Square 13
03.2017 - 07.2018
- Provided an experience that is comfortable, distraction-free, and picture-perfect
- Ensured the best quality and service for our guest
- Completed interviews, onboarding and training for over 30 employees
- Conducted daily payroll checks in order to maintain and/or save budgeted hours by reviewing financial numbers daily and making operational adjustments accordingly
- Generated schedules for 90+ unionized crew members
- Encouraged supervisors and associates to capitalize on their personal growth within the company.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Motivated employees through special events and incentive programs.
Customer Engagement/Pet Care Manager
PetSmart
07.2015 - 03.2017
- Initiated program that standardized employee training and led to increase in Pet Parent satisfaction by 12%
- Oversaw Pet Care department by preforming weekly live pet care maintenance, as well as ordering and maintaining pet inventory
- Assisted and resolved customer questions and complaints by finding the best solution based on the Pet Parents needs but also staying within company policy and procedure
- Increased profits by developing, initiating, and managing the Adoptions Center with multiple adoption agencies around the area.
Education
TASC Test Assessing Secondary Completion -
08.2015
Skills
- Quick to learn and easy to adapt
- Committed to excellent customer service
- Strong Written and Verbal communication skills
- Operations management & Staff development
- Complex problem solving
- HR policies and procedures
- New Employee Orientation
- HR processes
- Retention Strategies
- Problem Resolution
- Team Player
Certification
- NYC Food Protection License
- NYC Animal Handling Course
- TIPS Certified
Timeline
Café & HR Manager
Angelika Film Center & Café
08.2018 - Current
HR Manager
AMC Lincoln Square 13
03.2017 - 07.2018
Customer Engagement/Pet Care Manager
PetSmart
07.2015 - 03.2017
TASC Test Assessing Secondary Completion -
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