Amanda Paez Parra
Miami,FL
Summary
Adept at navigating high-stress marine environments, I leveraged my bilingual skills at Orlando International Airport to enhance traveler satisfaction, demonstrating exceptional communication and problem-solving abilities. At Rent A Jet MIA LLC, my strategic financial analyses spurred profitability improvements. My commitment to safety and continuous improvement underpins a proven track record of delivering outstanding customer service and operational excellence.
Overview
9
9
years of professional experience
Work History
Boat Crew Member
Freelance
06.2021 - Current
- Supported the captain with decision-making processes, contributing valuable insights from personal experience in various marine environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Assisted in the training of new crew members, helping them quickly acclimate to their roles and responsibilities.
- Delivered reliable service under challenging conditions while maintaining composure when faced with unforeseen obstacles or high-stress situations.
- Promoted a positive work environment through teamwork, open communication, and mutual respect among crew members.
- Maintained a clean and organized workspace, ensuring a safe environment for both crew members and customers.
- Assisted with vessel maintenance tasks, ensuring optimal functionality and extended service life.
- Coordinated recreational activities for guests on charter trips, creating memorable experiences tailored to their interests.
- Managed inventory control on board the vessel by tracking supplies usage rates accurately predicting replenishment needs.
- Acted as a knowledgeable resource to guests interested in learning about local marine life, historical landmarks, and other points of interest during charters.
- Demonstrated excellent seamanship skills under challenging weather conditions, ensuring the safety of passengers and crew alike.
- Provided first aid care for passengers and crew members in case of minor injuries or illnesses, contributing to overall health wellbeing.
- Collaborated with fellow crew members during docking procedures, guaranteeing smooth arrivals and departures at the marinas.
- Maintained cleanliness and organization of vessel spaces, promoting a comfortable working environment for crew members.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled mooring lines during berthing operations by tying secure knots quickly efficiently minimizing risks associated with potential line failures.
- Directed crew members cleaning, maintaining and painting or varnishing various yacht areas.
- Moored vessels to wharfs with proper use of correct lines.
- Clearly explained and demonstrated safety and emergency procedures prior to leave the dock.
- Assisted in the preparation and serving of meals, ensuring dietary requirements were met for each guests.
- Offered personalized assistance to children, elderly and guests with special needs.
Business Associate
Rent A Jet MIA LLC
06.2021 - 09.2023
- Verified work aligned with service levels agreed and client requirements.
- Analyzed financial data to identify areas for improvement, implementing targeted strategies to enhance profitability.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Provided exceptional customer service, leading to high levels of satisfaction and repeat business opportunities.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Generated reports detailing findings and recommendations.
- Managed a diverse portfolio of clients, ensuring timely delivery of high-quality services.
Bilingual Customer Service Representative
Orlando International Airport
09.2019 - 03.2020
- Communicated with management when travelers issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns in person, and over the phone for both English and spanish-speaking travelers.
- Provided language translation services for customer service inquiries.
- Assisted passengers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Developed a deep understanding of customer service principles and customer service best practices.
- Collaborated with other departments as needed to resolve travelers issues that required cross-functional support or expertise.
Automotive Service Manager
Siparia Motors
11.2015 - 09.2017
- Achieved Number% increase in productivity in fixed operations, parts and service department.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
Education
Bachelor Of Modern Languages - Humanities
Universidad De Los Andes
Merida, VenezuelaSkin Care Specialist - Cosmetology
La Belle Beauty Academy
Miami, FL11.2021
Open Water Diver - Diving
Serprosub C. A
Puerto Cabello Venezuela04.2016
High School Diploma -
Liceo Luis Alfredo Colomine
Valencia Venezuela06.2009
Skills
- Safety procedures
- Passenger assistance
- Environmental awareness
- Equipment inspection
- Tour guiding
- Marine regulations compliance
- Rope handling
- Language proficiency
- First aid administration
- Vessel maintenance
- Safety conscious
- Satisfactory driving record
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Adaptability and flexibility
- Decision-making
- Relationship building
- Physical fitness
- Task prioritization
- Interpersonal skills
- Professionalism
- Preventive Maintenance
- Continuous improvement
- Written communication
- Maritime navigation
- Scheduling and appointment management
- Nutrition and lifestyle advice
- Creative thinking
- Outstanding customer service
- Follow-up skills
- Travel planning
Timeline
Boat Crew Member
Freelance
06.2021 - Current
Business Associate
Rent A Jet MIA LLC
06.2021 - 09.2023
Bilingual Customer Service Representative
Orlando International Airport
09.2019 - 03.2020
Automotive Service Manager
Siparia Motors
11.2015 - 09.2017
Bachelor Of Modern Languages - Humanities
Universidad De Los Andes
Skin Care Specialist - Cosmetology
La Belle Beauty Academy
Open Water Diver - Diving
Serprosub C. A
High School Diploma -
Liceo Luis Alfredo Colomine