Amanda Paff
Effort,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeper
Vacasa
10.2023 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Habilitation Technician
Bayada
01.2019 - Current
- Enhanced client independence by implementing personalized support plans and daily living skills training.
- Improved clients'' quality of life by providing compassionate care, assistance with personal hygiene, and mobility support.
- Assisted clients in achieving their personal goals through tailored therapeutic approaches and regular progress monitoring.
- Collaborated with interdisciplinary teams to develop comprehensive habilitation plans for each client''s unique needs.
- Ensured clients'' safety and well-being by closely monitoring behavior patterns and reporting any concerns to supervisors.
- Implemented behavior modification techniques according to individualized behavioral plans, resulting in decreased negative behaviors among clients.
- Encouraged self-advocacy for clients by teaching effective communication skills and promoting decision-making autonomy whenever possible.
- Increased client satisfaction levels through consistent delivery of high-quality care based on individual needs assessments.
- Maintained professional development through ongoing training, staying current on best practices in habilitation services and enhancing the quality of care provided to clients.
- Transported residents to and from appointments and other activities to encourage mobility.
- Utilized medical software to document and track patient progress.
Assistant Kitchen Manager
Pocono Valley Resort
05.2017 - 10.2023
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
- Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Ensured proper equipment maintenance, scheduling repairs as needed for optimal functionality within the kitchen space.
- Boosted employee morale through recognition of hard work and providing support during challenging situations.
- Maintained detailed records of food costs, assisting management in making informed decisions regarding budgeting and pricing strategies.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Implemented effective cross-training initiatives among staff members to improve overall versatility in fulfilling various roles as needed throughout service periods.
- Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.
- Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Calculated prices of ingredients to monitor food costs and control expenses.
Customer Service Representative
Camelback Resort
12.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Rental Shop Attendant
Big Boulder Park
12.2016 - 01.2018
- Increased customer satisfaction by providing efficient and friendly service at the rental shop counter.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Assisted customers with selecting appropriate rental equipment based on their needs and preferences.
- Demonstrated proper usage of rental equipment to customers, promoting safety and enjoyment.
- Collaborated with team members to enhance overall shop operations and improve customer experience.
- Contributed to positive customer reviews by delivering outstanding service during all interactions.
- Provided knowledgeable recommendations for local attractions and activities to enhance the customers'' experience.
- Engaged in continuous learning about new products and equipment in order to better serve customers'' needs.
- Assisted in training new staff members, sharing expertise in company policies and procedures, as well as product knowledge.
- Reduced wait times for customers by efficiently managing the check-in/check-out process of rented items.
- Conducted daily inspections of rental inventory to ensure all items were accounted for and properly maintained.
- Improved end-of-day closing procedures by incorporating effective organization strategies within the shop area.
- Strengthened relationships with repeat customers through personalized service and attention to their specific needs/preferences in renting equipment.
Education
Associates in Social Work - Social Work
Northampton Community College
Bethlehem, PA12.2024
High School Diploma -
Pleasant Valley High School
Brodheadsville, PA06.2018
Skills
- Customer Service
- Guest Relations
- Infection Control
- Customer-Oriented
- Complex Problem-Solving
- Excellent Oral and Written Communication
- Professional and Courteous
- Health and Safety Compliance
- Teamwork
- Attention to detail
- Teamwork and collaboration
- Problem-solving abilities
Certification
- CPR Certified
- Manager ServSafe
Timeline
Housekeeper
Vacasa
10.2023 - Current
Customer Service Representative
Camelback Resort
12.2021 - 03.2022
Habilitation Technician
Bayada
01.2019 - Current
Assistant Kitchen Manager
Pocono Valley Resort
05.2017 - 10.2023
Rental Shop Attendant
Big Boulder Park
12.2016 - 01.2018
Associates in Social Work - Social Work
Northampton Community College
High School Diploma -
Pleasant Valley High School