Amanda Page
Murrieta,CA
Summary
I want to secure a position in the Aviation filed as an Inflight team member where I can continue to maintain a professional career that utilizes my experience and expertise to contribute to the success of Alaska Airlines.
My proactive approach and ability to connect genuinely with clients have consistently driven positive outcomes, underscored by a commitment to safety and well-being.
Overview
20
20
years of professional experience
Work History
Sr. Credentialing Analyst
Hoag Memorial Hospital Presbyterian
02.2017 - Current
- Streamlined the reappointment credentialing process by implementing efficient tracking systems analyzing over 400 healthcare providers applications monthly.
- Collected and over saw confidential required information including licensing agencies, insurance carriers, professional peer references and hospital affiliation verifications
- Maintained up-to-date knowledge of industry trends, monthly courses for best practices, and regulatory changes to ensure optimal efficiency within the credentialing department.
- Prepare practitioner information for review and evaluation by medical staff leaders, department chairs and medical executive committees.
Customer Service Representative
Virgin America
06.2015 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with flight delays.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Flight Attendant
Virgin America
01.2010 - 06.2015
- Demonstrated flexibility as an Inflight Team Leader and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by being apart of the Promotional team and exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Sales Associate
Nordstrom
10.2004 - 12.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business and build cliental.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
La Mirada High School
La Mirada06-2004
Skills
Highly reliable self-starter with an exceptional record of dependability
Over 2 years of successful client relations and commended on my outstanding customer care techniques within sales, aviation and support
Service in the medical field
Listen to concerns and find common ground
Take initiative to understand what went wrong and what the customer needs
Use of creative solutions to achieve a common goal
Be able to relate to customers and have them experience a genuine connection
Be aware of and control your emotions to find solutions
Friendliness, to be kind and warm
Ability to ensure safety, comfort and the well-being of passengers
Take pride in doing a good job and achieving results
Timeline
Sr. Credentialing Analyst
Hoag Memorial Hospital Presbyterian
02.2017 - Current
Customer Service Representative
Virgin America
06.2015 - 04.2016
Flight Attendant
Virgin America
01.2010 - 06.2015
Sales Associate
Nordstrom
10.2004 - 12.2009
High School Diploma -
La Mirada High School
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